Service Coordinator

Grundfos GmbH; Hinoba-an; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Retirement benefit

Volunteer leave (3 days)

Job summary

Grundfos is seeking a Customer Service Support specialist to serve as a primary contact for customers, coordinating service requests and ensuring timely support across the service lifecycle.

You will work with the Commercial Service team to strengthen relationships, manage orders and parts, and collaborate with cross-functional teams to resolve complex issues, while maintaining accurate records in CRM/ERP systems.

Qualifications

• Customer service experience in a professional environment.
• Ability to coordinate service requests and orders.
• Strong communication and multitasking skills.
• English proficiency for written and verbal communication.

Responsibilities

• Handle inquiries via multiple channels with accurate, timely responses.
• Coordinate service orders, parts requests, and field scheduling.
• Collaborate with technical, sales, and logistics teams to resolve issues end-to-end.
• Maintain customer records in CRM/ERP systems.
• Proactively follow up on open cases to meet or exceed expectations.
• Suggest process improvements for better service delivery.

Skills

Experience in customer service

Service coordination

Order management

Tools

SAP

Microsoft Office

Job description

Are you passionate about delivering outstanding customer experiences and ensuring seamless service coordination from inquiry to resolution? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Service Support, you will be serving as a key point of contact for customers, coordinating service requests, managing order processing, and ensuring timely and accurate support across the full service lifecycle. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Commercial Service team, you'll create impact by Strengthening customer relationships and driving satisfaction by delivering responsive, reliable service that keeps critical water technology solutions running smoothly..

Your main responsibilities include:

• Handle incoming customer inquiries via phone, email, and digital channels, providing accurate and timely responses
• Coordinate service orders, spare parts requests, and field service scheduling to ensure efficient resolution
• Collaborate with technical teams, sales, and logistics to resolve complex customer issues end-to-end
• Maintain and update customer records, service cases, and order data in CRM and ERP systems
• Proactively follow up on open cases and orders to ensure customer expectations are met or exceeded
• Identify opportunities to improve service processes and contribute to continuous improvement initiatives

What makes you a great fit

Above all, you are a customer-focused professional with strong communication skills, a talent for coordination, and a genuine drive to solve problems and deliver exceptional service. We would also imagine that you have:

• 0-2+ years of experience in customer service, service coordination, or order management
• Proficiency in SAP system and Microsoft Office
• Excellent verbal and written communication skills in English
• Proven ability to manage multiple tasks and priorities in a fast-paced environment

Why you will love working here

We care! Day to day, you can look forward to:

• Annual bonuses, health insurance, retirement benefit and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or visit grundfos.com

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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