Night-Shift Digital Orders & Interaction Junior Specialist

GRUNDFOS

Pasig

On-site

PHP 300,000 - 420,000

Full time

3 days ago

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Job summary

Grundfos is seeking a Digital Order & Interaction Junior Specialist to coordinate digital order processing and customer interactions between Manila operations and the US CSSC Front Office. The role supports the North America market and operates on a night shift (9pm–6am PHT).

You'll monitor the CSSC inbox, perform manual order entry across Standard, Free of Charge, Aftermarket, Data Center and Project orders, review Extranet requests, and provide first-contact resolution while escalating complex

Qualifications

Customer service experience in shared services, BPO, or order management environments.
Strong attention to detail to manage high volumes of orders accurately.
Proficient in English, both written and verbal; cross-cultural communication skills.
Familiarity with CRM platforms and order processing workflows.

Responsibilities

Monitor and manage the CSSC inbox; review, action, and close requests within 24 hours.
Perform manual sales order entry across Standard, Free of Charge, Aftermarket, Data Center, and Project orders; ensure POs are complete.
Manage OEM EDI orders including review, release, and Extranet order releases.
Review requests including Extranet-related requests; perform CRM tagging and re-tagging.
Review requests related to credits, debits, standard returns, SAJ, and financial disputes prior to processing.
Provide first-contact resolution for basic inquiries and escalate complex cases to the US CSSC Front Office team.