Digital Operations Lead: Team Performance & Process Innovation

eClerx; Muntinlupa; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

eClerx is seeking a Digital Operations Team Lead to oversee daily operations, guide a team, and drive KPI achievement. You will coordinate with developers on web/digital initiatives to boost efficiency and productivity.

The role requires leadership, strong communication, and a solid background in IT or business operations, with a hands-on, proactive approach to process improvement and performance management.

Qualifications

• . Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field; undergraduates with relevant experience may be considered.
• .. At least 1–3 years of experience in team supervision, operations, or process management
• ... Experience coordinating with developers or handling digital/technical projects is preferred.
• ... Strong leadership, communication, analytical, and problem-solving skills.
• ... Knowledge of business operations, management principles, and process improvement.
• ... Proficient in IT tools and digital applications.
• ... Detail-oriented, proactive, adaptable, and results-driven.
• ... Must possess strong communication and interpersonal skills
• ... With industry-relevant production experience
• ... Knowledge of business and management principles and practices; Information Technology Skill

Responsibilities

• Oversee and coordinate daily operational activities to ensure targets and KPIs are achieved.
• Supervise, coach, and develop team members to maintain productivity, quality, and efficiency.
• Monitor team performance and implement corrective actions and process improvements when necessary.
• Ensure compliance with company policies, procedures, and operational standards.
• Identify opportunities to streamline workflows and improve operational processes.
• Coordinate with technical teams and developers on web development, digital platforms, and system-related initiatives.
• Ensure proper communication of management directives, operational updates, and team concerns.
• Prepare and submit regular performance reports and operational updates to Management.
• Perform other duties as Management assigns.

Skills

Leadership

Communication

Analytical skills

Problem solving

Process improvement

Team supervision

IT tools proficiency

Detail oriented

Interpersonal skills

Production experience

Education

Bachelors in IT/CS/Business Admin

Job description

eClerx is seeking a Digital Operations Team Lead to oversee daily operations, guide a team, and drive KPI achievement. You will coordinate with developers on web/digital initiatives to boost efficiency and productivity.

The role requires leadership, strong communication, and a solid background in IT or business operations, with a hands-on, proactive approach to process improvement and performance management.