Digital Merchandising Team Lead (AU Retail, Office-based)

ConnectOS; Pasay; On-site; PHP 700,000 - 950,000; Full time

Benefits offered by this job

Office-based

Medical and Dental coverage from day 1

Paid vacation and sick leave with accr

Annual appraisal

13th month pay

Sleeping quarters complimentary

Office fitness facilities

Job summary

ConnectOS is seeking a Digital Merchandising Team Lead in Manila to enhance online shopping, optimize site performance and drive e‑commerce growth. You will supervise Manila‑based Digital and Marketing teammates, align priorities, ensure quality delivery, and collaborate with cross‑functional partners.

You will oversee product presentation, content, A/B testing, and CRO, using data and customer insights to improve conversion, revenue and satisfaction. Office‑based with competitive benefits.

Qualifications

• 3+ years in omnichannel ecommerce retail with product lifecycle & digital content management.
• 1+ year in conversion rate optimization (CRO) with at least basic A/B testing.
• Experience coordinating workloads across geographically dispersed teams.
• Familiarity with SAP Hybris or WordPress content management.
• Strong UX understanding and HTML/CSS basics.
• Advanced Excel skills (VLOOKUP, PivotTables, IF).
• Must have strong analytical, problem‑solving and customer‑focused mindset.
• Excellent communication, collaboration, and coaching abilities.

Responsibilities

• Optimize product placement, categorization, search, navigation, imagery, and data for sales uplift.
• Lead CRO initiatives with data‑driven recommendations.
• Track ecommerce trends and competitor activity for improvements.
• Manage product range execution, promotions, launches, and merchandising projects.
• Maintain accurate catalogue data, pricing, and updates with data integrity.
• Support site testing, UAT, and operational upgrades.
• Coordinate workloads, priorities, and deliverables for Manila team members.
• Coach team, provide feedback, ensure quality and SLA adherence.
• Collaborate with marketing, tech, analysts, agencies and vendors on ecommerce initiatives.

Skills

Omnichannel e‑commerce

CRO & A/B testing

Team coordination

Content management systems

UX principles

HTML/CSS

Excel (VLOOKUP/PivotTables/IF)

Analytical thinking

Communication & coaching

Tools

SAP Hybris

WordPress

Job description

Schedule: Monday to Friday (06:00 AM to 03:00 PM PHT)

About The Role

We are seeking a hands‑on Digital Merchandising Team Lead to enhance the online shopping experience, optimise website performance, and drive e‑commerce growth. This role will oversee product presentation, website content, A/B testing, and conversion rate optimisation (CRO), using data and customer insights to improve conversion rates, revenue, and customer satisfaction. The role also provides day‑to‑day supervision and coordination of Manila‑based Digital and Marketing team members, ensuring clear priorities, quality delivery, and effective collaboration with cross‑functional teams and external partners.

Key Responsibilities

• Optimise online product placement, categorisation, search, navigation, imagery, and product information to improve the customer experience and sales performance.
• Lead CRO initiatives, including A/B testing, website performance analysis, and data‑driven recommendations for website enhancements.
• Monitor e‑commerce trends and competitor websites to identify opportunities for continuous improvement.
• Manage product range execution, promotional campaigns, product launches, and merchandising projects.
• Maintain accurate product catalogue data, pricing, and website updates, ensuring data integrity and timely delivery.
• Support website troubleshooting, site testing, user acceptance testing (UAT), and operational upgrades.
• Coordinate daily workloads, priorities, and deliverables for Manila‑based Digital and Marketing team members.
• Coach team members, provide constructive feedback, and ensure work meets quality standards and agreed SLAs.
• Collaborate with marketing, technology, business analysts, agencies, and vendors to deliver e‑commerce initiatives.

Key Requirements

• At least 3 years of experience in an omnichannel e‑commerce retail environment, with exposure to product lifecycle management, product enrichment, and digital content management.
• At least 1 year of experience in conversion rate optimisation (CRO); A/B testing experience is highly desirable.
• Experience coordinating workloads, providing feedback, and supporting team delivery, ideally across geographically dispersed teams.
• Experience with e‑commerce content management systems such as SAP Hybris or WordPress.
• Intermediate knowledge of UX principles and working knowledge of HTML and CSS.
• Advanced Excel skills, including VLOOKUP, PivotTables, and IF functions.
• Strong analytical, problem‑solving, and creative thinking skills, with a customer‑first and commercially minded approach.
• Excellent communication and collaboration skills, with the ability to coach others, manage competing priorities, and drive continuous improvement.

Desirable: Experience in furniture or bulky‑product e‑commerce retail, advanced CRO and UX knowledge, and experience supervising offshore teams.

What We're Looking For

A proactive, customer‑focused leader who combines hands‑on e‑commerce merchandising expertise with data‑driven decision‑making and supportive people leadership. Someone who enjoys testing new ideas, improving website performance, and helping teams deliver excellent results.

Join the awesome team and enjoy these benefits & perks:

• Office-based
• Medical and Dental Coverage from day 1 of employment with 1 HMO dependent
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.