Digital Merchandising Team Lead (AU Retail, Office-based)

ConnectOS; Mandaluyong; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Medical & Dental coverage

Vacation and Sick Leave

Annual appraisal

13th Month Pay

Office-based

Corporate wellness facilities

Job summary

ConnectOS in Manila is seeking a Digital Merchandising Team Lead to enhance the online shopping experience and drive e‑commerce growth. You will oversee product presentation, site content, A/B testing, and CRO, using data and insights to improve conversion rates, revenue, and customer satisfaction.

You will supervise Manila‑based Digital and Marketing teams, align priorities, ensure quality delivery, and collaborate with partners to deliver initiatives.

Qualifications

• 3+ years in omnichannel e-commerce retail.
• 1+ year CRO experience with A/B testing.
• Experience with CMS like SAP Hybris or WordPress.
• Strong HTML/CSS basics.
• Advanced Excel skills (VLOOKUP, PivotTables, IF).

Responsibilities

• Optimise product placement, categorisation, search, navigation, imagery, and data accuracy.
• Lead CRO initiatives, run A/B tests, analyse performance, and recommend site improvements.
• Monitor e-commerce trends and competitor sites for opportunities.
• Manage product range execution, promotions, launches, and merchandising projects.
• Maintain product catalogue data, pricing, and site updates with data integrity.
• Support website testing, UAT, and operational upgrades.
• Coordinate daily workloads and priorities for Manila-based teams.
• Coach team members and ensure quality against SLAs.
• Collaborate with marketing, tech, analysts, agencies, and vendors.

Skills

Omnichannel retail

CRO

Team coordination

UX basics

HTML/CSS basics

Advanced Excel

Analytical thinking

Communication skills

Tools

SAP Hybris

WordPress

Job description

Schedule: Monday to Friday (06:00 AM to 03:00 PM PHT)

About The Role

We are seeking a hands‑on Digital Merchandising Team Lead to enhance the online shopping experience, optimise website performance, and drive e‑commerce growth. This role will oversee product presentation, website content, A/B testing, and conversion rate optimisation (CRO), using data and customer insights to improve conversion rates, revenue, and customer satisfaction. The role also provides day‑to‑day supervision and coordination of Manila‑based Digital and Marketing team members, ensuring clear priorities, quality delivery, and effective collaboration with cross‑functional teams and external partners.

Key Responsibilities

• Optimise online product placement, categorisation, search, navigation, imagery, and product information to improve the customer experience and sales performance.
• Lead CRO initiatives, including A/B testing, website performance analysis, and data‑driven recommendations for website enhancements.
• Monitor e‑commerce trends and competitor websites to identify opportunities for continuous improvement.
• Manage product range execution, promotional campaigns, product launches, and merchandising projects.
• Maintain accurate product catalogue data, pricing, and website updates, ensuring data integrity and timely delivery.
• Support website troubleshooting, site testing, user acceptance testing (UAT), and operational upgrades.
• Coordinate daily workloads, priorities, and deliverables for Manila‑based Digital and Marketing team members.
• Coach team members, provide constructive feedback, and ensure work meets quality standards and agreed SLAs.
• Collaborate with marketing, technology, business analysts, agencies, and vendors to deliver e‑commerce initiatives.

Key Requirements

• At least 3 years of experience in an omnichannel e‑commerce retail environment, with exposure to product lifecycle management, product enrichment, and digital content management.
• At least 1 year of experience in conversion rate optimisation (CRO); A/B testing experience is highly desirable.
• Experience coordinating workloads, providing feedback, and supporting team delivery, ideally across geographically dispersed teams.
• Experience with e‑commerce content management systems such as SAP Hybris or WordPress.
• Intermediate knowledge of UX principles and working knowledge of HTML and CSS.
• Advanced Excel skills, including VLOOKUP, PivotTables, and IF functions.
• Strong analytical, problem‑solving, and creative thinking skills, with a customer‑first and commercially minded approach.
• Excellent communication and collaboration skills, with the ability to coach others, manage competing priorities, and drive continuous improvement.

Desirable: Experience in furniture or bulky‑product e‑commerce retail, advanced CRO and UX knowledge, and experience supervising offshore teams.

What We're Looking For

A proactive, customer‑focused leader who combines hands‑on e‑commerce merchandising expertise with data‑driven decision‑making and supportive people leadership. Someone who enjoys testing new ideas, improving website performance, and helping teams deliver excellent results.

Join the awesome team and enjoy these benefits & perks:

• Office-based
• Medical and Dental Coverage from day 1 of employment with 1 HMO dependent
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.