Digital Medical Support Specialist — Email & Chat

GROW Vite; Makati; Vor Ort; PHP 223.000 - 391.000; Vollzeit

Zusammenfassung

Philcare is seeking a customer service professional to respond to member inquiries across digital and social media channels, and to support outpatient approvals and LOA issuance. You will resolve member concerns and coordinate with providers as needed to ensure smooth service delivery.

The role requires medical-allied education, excellent communication, and comfort with digital platforms. This position emphasizes accurate information flow and timely responses to members.

Qualifikationen

• Graduate of a medical-allied course (e.g., Nursing, MedTech, Psychology).
• Excellent written and verbal communication.
• Comfortable handling inquiries via digital and social media platforms.
• Basic knowledge of medical terms and procedures.

Aufgaben

• Responds to member queries from digital and social media platforms (Member Gateway, Facebook, Twitter, Email, Livechat, Heyphil).
• Handles Outpatient Approvals to support spill over of calls from call centers.
• Issues Letter of Authorization (LOA) based on Philcare guidelines from member and provider requests on digital channels.
• Provides resolution on member concerns or issues that may lead to a complaint.
• Occasional outreach to Philcare affiliated providers for LOA issuance and related concerns.

Kenntnisse

Good communication skills

Digital & social media inquiryHandling

Basic medical terminology

Ausbildung

Medical-allied course

Jobbeschreibung

Philcare is seeking a customer service professional to respond to member inquiries across digital and social media channels, and to support outpatient approvals and LOA issuance. You will resolve member concerns and coordinate with providers as needed to ensure smooth service delivery.

The role requires medical-allied education, excellent communication, and comfort with digital platforms. This position emphasizes accurate information flow and timely responses to members.