Digital Designer | MAKATI

Concentrix; Makati; On-site; PHP 502,200 - 725,400; Full time

Job summary

Concentrix is seeking a Digital Designer to develop digital training content for contact centre colleagues. You will create interactive lessons, guides, videos, animations and presentations, working within the Digital Learning Design team to deliver high-quality outputs.

You will use Adobe Creative Cloud and Articulate 360 tools, maintain brand consistency, and collaborate with subject matter experts and operation teams to ensure content accuracy and timely delivery.

Qualifications

• Passionate and skilled in design and creative flair with great attention to detail.
• An ability to quickly learn how to use new systems and industry-leading software with ease.
• Confidently work well individually and as part of a team and show a strong self-motivated approach to work.
• Resilience and the ability to respond positively to feedback but also be able to challenge feedback in a constructive way.
• Effective communication with colleagues and stakeholders at various levels.
• Strong organization skills with the ability to balance multiple tasks and projects simultaneously.
• An ability to problem-solve and be independent with research to provide solutions.
• Able to make logical decisions, acting in the best interest of our team, colleagues, customers, and the company.
• Adopts a positive and ‘can do’ approach, demonstrating energy and enthusiasm for change.

Responsibilities

• Create professional and engaging digital learning modules from a storyboard, template, or similar instructions.
• Maintain and work to a consistent standardized look and feel to produce effective, learner-focused content.
• Understand and follow consistency and brand guidelines and execute them successfully in practice.
• Consult key stakeholders such as subject matter experts, operation teams, Training leads and the rest of the Digital Design Team to ensure content is accurate and up to date.
• Work with the Training Delivery team to review, update and amend modules where necessary.
• Write scripts that are grammatically accurate, well-articulated and follow an instructive but friendly tone.
• Capture and record audio/video material using appropriate recording technology and devices.
• Seek and achieve sign‑off of modules and content from relevant stakeholders.
• Be skilled at reviewing, assessing, and testing content produced by both you and your peers.
• Review feedback and make accurate amendments to improve outputs.
• Communicate effectively and work positively with team members to ensure projects are delivered on time and to high standards.

Skills

Creative design

Learning new tools quickly

Team player

Self-motivated

Resilience

Communication

Organization

Problem solving

Tools

Adobe Creative Cloud

Articulate Storyline 360

MS Office

Job description

The core role of the Digital Designer is to develop digital training content for Contact Centre Colleagues. The role involves producing various forms of media outputs to a high standard, including interactive digital lessons, information guides, videos, animations, and presentations.

The Digital Designer role will work within the Digital Learning Design team, as part of the Contact Centre Training Team. The role provides an opportunity for colleagues to develop their skills in the use of design and authoring tool technology including the Adobe Creative Suite and Articulate 360 products.

What you need to do

• Create professional and engaging digital learning modules from a storyboard, template, or similar instructions.
• Maintain and work to a consistent standardized look and feel to produce effective, learner-focused content.
• Understand and follow consistency and brand guidelines and execute them successfully in practice.
• Consult key stakeholders such as subject matter experts, operation teams, Training leads and the rest of the Digital Design Team to ensure content is accurate and up to date.
• Work with the Training Delivery team to review, update and amend modules where necessary.
• Write scripts that are grammatically accurate, well-articulated and follow an instructive but friendly tone.
• Capture and record audio/video material using appropriate recording technology and devices.
• Seek and achieve sign‑off of modules and content from relevant stakeholders.
• Be skilled at reviewing, assessing, and testing content produced by both you and your peers.
• Review feedback and make accurate amendments to improve outputs.
• Communicate effectively and work positively with team members to ensure projects are delivered on time and to high standards.

What you need to know and show

• Passionate and skilled in design and creative flair with great attention to detail.
• An ability to quickly learn how to use new systems and industry‑leading software with ease.
• Confidently work well individually and as part of a team and show a strong self‑motivated approach to work.
• Resilience and the ability to respond positively to feedback but also be able to challenge feedback in a constructive way.
• Effective communication with colleagues and stakeholders at various levels.
• Strong organization skills with the ability to balance multiple tasks and projects simultaneously.
• An ability to problem‑solve and be independent with research to provide solutions.
• Able to make logical decisions, acting in the best interest of our team, colleagues, customers, and the company.
• Adopts a positive and ‘can do’ approach, demonstrating energy and enthusiasm for change.
• Proficient with Microsoft Office applications (predominantly Excel, PowerPoint, and Word)
• Proficient with Adobe Creative Cloud and Articulate Storyline 360 products
• This role must adhere to and promote all relevant company policies & procedures.