Digital Banking Support Specialist

ANZ; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Access to health and wellbeing services

Flexible working options

Job summary

A leading financial institution is seeking an Assisted Digital Consultant in Quezon City to provide support for Australian customers via various Retail, Cards, and Digital Banking solutions. The role involves resolving inquiries efficiently and ensuring a positive customer experience through effective communication. Ideal candidates should possess excellent English skills and some contact center experience, with flexibility in working hours. This is a permanent full-time position offering opportunities for growth and development.

Qualifications

• Experience in a contact centre environment with English-speaking clients.
• Ability to manage conversations with diverse nationalities.
• Knowledge of contact centre technologies and dynamics.

Responsibilities

• Ensure first contact resolution for customers via in-app messaging.
• Resolve customer inquiries efficiently by identifying root causes.
• Escalate issues to specialist bankers when necessary.
• Provide excellent customer experiences to enhance NPS.
• Meet customer-centric financial and risk metrics.

Skills

Excellent English communication skills

Flexibility to support voice customer contacts

Solid contact centre experience

Understanding of contact centre KPIs

Job description

A leading financial institution is seeking an Assisted Digital Consultant in Quezon City to provide support for Australian customers via various Retail, Cards, and Digital Banking solutions. The role involves resolving inquiries efficiently and ensuring a positive customer experience through effective communication. Ideal candidates should possess excellent English skills and some contact center experience, with flexibility in working hours. This is a permanent full-time position offering opportunities for growth and development.