Digital Banking Concierge – In‑App Support

Australia and New Zealand Banking Group Limited; Quezon City; On-site; PHP 904,159 - 1,446,654; Full time

Benefits offered by this job

Access to health and wellbeing services

Flexible working options

Job summary

Australia and New Zealand Banking Group Limited is looking for an Assisted Digital Consultant in Quezon City to provide customer solutions through in-app messaging. The role demands excellent English communication and flexibility for voice contacts.

The ideal candidate will have solid experience in a contact center environment and will work closely with customers to resolve inquiries effectively. This permanent, full-time position offers growth opportunities and a supportive working culture.

Qualifications

• Must have flexibility to support voice customer contacts when needed.
• Contact center experience with an English-speaking client base, preferably from the US or Australia.
• Understanding of the dynamics of the contact center work and various technologies.

Responsibilities

• Ensuring first contact resolution for customers through in-app messaging.
• Resolve customer inquiries efficiently by understanding their needs.
• Escalate to specialists for accurate resolutions when necessary.
• Provide best customer experience as a brand ambassador for ANZ.
• Meet customer-centric metrics and targets.
• Build banking skills through training and mentorship.

Skills

Excellent English communication skills

Flexibility to support voice customer contacts

Contact center experience

Understanding of contact center environment

Job description

Australia and New Zealand Banking Group Limited is looking for an Assisted Digital Consultant in Quezon City to provide customer solutions through in-app messaging. The role demands excellent English communication and flexibility for voice contacts.

The ideal candidate will have solid experience in a contact center environment and will work closely with customers to resolve inquiries effectively. This permanent, full-time position offers growth opportunities and a supportive working culture.