Everyday Banking Consultant — Elevate CX & Digital Banking

Australia and New Zealand Banking Group Limited; Quezon City; Hybrid; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Access to health and wellbeing services

Flexible working options

Job summary

Australia and New Zealand Banking Group Limited seeks an Everyday Banking Consultant in Quezon City to enhance customer experiences in retail and digital banking solutions. The role emphasizes first call resolution, requiring effective communication skills, and a solid understanding of contact centre operations.

Applicants should be flexible with shift schedules and possess the ability to manage conversations with diverse clients. Key benefits include health services and a focus on employee well-being, fostering an inclusive work culture.

Qualifications

• Demonstrated ability to manage conversations with various nationalities.
• Experience engaging with English-speaking clients, preferably from US or Australia.
• Knowledge of major KPIs and technologies in a contact centre.

Responsibilities

• Ensure first call resolution using available tools.
• Resolve customer inquiries efficiently and accurately.
• Act as brand ambassadors for ANZ in every interaction.

Skills

Excellent English communication skills

Solid contact centre experience

Understanding of contact centre dynamics

Job description

Australia and New Zealand Banking Group Limited seeks an Everyday Banking Consultant in Quezon City to enhance customer experiences in retail and digital banking solutions. The role emphasizes first call resolution, requiring effective communication skills, and a solid understanding of contact centre operations.

Applicants should be flexible with shift schedules and possess the ability to manage conversations with diverse clients. Key benefits include health services and a focus on employee well-being, fostering an inclusive work culture.