Digital Banking Operations Lead

BillEase; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

BillEase is seeking a Digital Operations Officer to support and monitor our digital banking services—from client onboarding and KYC checks to transaction monitoring, reconciliation, and issue handling.

You will coordinate with Digital Banking, Compliance, IT, Finance, Customer Service, and Risk Management to ensure accurate, secure processing in line with policy and regulatory requirements, with opportunities to improve efficiency and service reliability.

Qualifications

• Process and monitor digital account applications for KYC compliance.
• Coordinate with Compliance on exceptions and enhanced due diligence.
• Maintain audit trails of onboarding activities and flag potential fraud.
• Monitor digital transactions for unusual or potentially fraudulent activity.
• Assist in reconciliation and settlement with core banking and accounting records.
• Prepare and execute UAT scenarios for new digital products and features.
• Monitor service availability and incident escalation.
• Produce regular reports on onboarding, transactions, and downtime.

Responsibilities

• Process and monitor onboarding and KYC requirements for digital accounts.
• Track application status and escalate exceptions to Compliance.
• Document onboarding activities with audit trails and escalate potential fraud.
• Monitor digital transactions for anomalies and coordinate with Compliance and Fraud Management.
• Track reconciliation and settlement, coordinating with IT and Finance for discrepancies.
• Prepare UAT test scenarios for new digital products and features.
• Monitor availability and performance of digital banking services and escalate incidents.
• Prepare management reports on onboarding volumes, transactions, and system downtime.

Skills

Onboarding & KYC

Transaction monitoring

Customer service

Reconciliation

UAT & rollout

Regulatory awareness

Cross-functional coordination

Job description

BillEase is seeking a Digital Operations Officer to support and monitor our digital banking services—from client onboarding and KYC checks to transaction monitoring, reconciliation, and issue handling.

You will coordinate with Digital Banking, Compliance, IT, Finance, Customer Service, and Risk Management to ensure accurate, secure processing in line with policy and regulatory requirements, with opportunities to improve efficiency and service reliability.