Digital Admin

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 335,000 - 513,000; Full time

Benefits offered by this job

HMO coverage

Competitive salary

Day shift

Hybrid work

Ortigas office

Weekends off

Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Mentorship

Career growth

Diverse environment

Job summary

Emapta Philippines is sourcing a Digital Admin to support our Australian Digital Advisory practice. You will process client software subscriptions, onboarding, billing inquiries, and help desk tickets, ensuring billing accuracy across multiple vendors.

Work in a prestige global environment with opportunities to learn, mentor, and advance in an international career. This role is project-based with day shifts and weekends off, operating in a hybrid setup at SM Megatower, Ortigas.

Qualifications

• 2 to 3 years of relevant experience in customer service, administration, digital operations, or a related field.
• Excellent written and verbal communication skills.
• Strong problem-solving skills with a solutions-focused approach.
• Proven ability to deliver high-quality customer service.
• Exceptional accuracy and attention to detail.
• Confidence in learning and navigating new software with minimal supervision.
• Experience supporting customers and responding to service-related enquiries.
• Familiarity with or interest in Microsoft Excel.

Responsibilities

• Process client software subscriptions, including onboarding, billing, and billing enquiries.
• Ensure billing accuracy across multiple software vendors.
• Assist with help desk tickets from internal advisors and clients.
• Resolve client billing issues and escalate concerns when required.
• Improve subscription administration processes, design, documentation, and organization.
• Support the Digital Advisory team with ad hoc projects as required.

Skills

Customer service

Administration

Digital operations

Communication

Problem solving

Attention to detail

Learning new software

Customer support

Tools

Microsoft Excel

SharePoint

Airtable

Job description

Power Australia's Digital Advisory Through Smarter Software Operations

Our client is a distinguished Australian professional services firm with more than a century of local expertise and the strength of a global network spanning 120 countries. They deliver audit, tax, consulting, financial, and digital advisory services to ambitious organizations across industries. Their Digital Advisory practice helps businesses select, implement, integrate, and optimize cloud software and business systems through subscription management, technology consulting, help desk support, and training. They combine deep market insight, global capabilities, and leading technology to accelerate business transformation.

About the Role

Build expertise where financial services and digital technology converge. The Digital Admin strengthens an Australian Digital Advisory practice through accurate software subscriptions, billing administration, help desk support, and process improvement. Work within a prestigious global professional services environment, develop sought-after digital operations expertise, and create a long-term international career with Emapta's top 1% talent.

Your Career Snapshot

• Employment Type: Project Based
• Shift: Day Shift, Weekends Off
• Work Setup: Hybrid, SM Mega Tower, Ortigas

Exciting Perks Await!

• Day 1 HMO coverage with two free dependents
• Competitive Salary Package
• Day Shift Schedule
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Essential

• 2 to 3 years of relevant experience in customer service, administration, digital operations, or a related field
• Excellent written and verbal communication skills
• Strong problem-solving skills with a solutions-focused approach
• Proven ability to deliver high-quality customer service
• Exceptional accuracy and attention to detail
• Confidence in learning and navigating new software with minimal supervision
• Experience supporting customers and responding to service-related enquiries

Desirable

• Familiarity with or interest in Microsoft Excel
• Familiarity with or interest in workflow automation
• Familiarity with or interest in presentation design and document formatting
• Familiarity with or interest in SharePoint and structured file management
• Familiarity with or interest in Airtable and basic database management

Your Daily Tasks

• Process client software subscriptions, including onboarding, billing, and billing enquiries
• Ensure billing accuracy across multiple software vendors
• Assist with help desk tickets from internal advisors and clients
• Resolve client billing issues and **escalate concerns when required**
• Improve subscription administration processes, design, documentation, and organization
• Support the Digital Advisory team with ad hoc projects as required

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.