Diego Garcia Switchboard Operator – Navy Program

Amentum; Manila; On-site; PHP 2,478,000 - 3,717,000; Full time

Job summary

Amentum seeks a Switchboard Operator to support a US Navy program on Diego Garcia. The role handles incoming/outgoing calls, screens and routes inquiries, and maintains call-routing accuracy with a focus on security and confidentiality.

The position requires 1–3 years in switchboard or customer service, high school diploma, and strong English communication. Travel readiness and professional conduct under pressure are essential.

Qualifications

• Excellent communication and interpersonal skills for professional caller interactions.
• Ability to manage high call volumes with accuracy and politeness.
• Strong multitasking and prioritization under pressure.
• Basic familiarity with telecom equipment and office tech.
• English reading, speaking and comprehension required for contract tasks.

Responsibilities

• Operate and manage the telephone switchboard to answer, screen, and direct calls.
• Resolve or route inquiries promptly to the correct department.
• Maintain accurate call routing information and directories.
• Log calls and provide status updates as needed.
• Assist in emergency communications following escalation protocols.
• Handle sensitive information securely and professionally.
• Provide excellent customer service and clear responses to questions.
• Follow procedures for use and maintenance of switchboard equipment.
• Prioritize high call volumes while maintaining accuracy.

Skills

Communication skills

Multitasking

Call routing

Professional demeanor

English proficiency

Education

High school diploma or equivalent

Tools

Telecommunications equipment

Job description

Amentum seeks a Switchboard Operator to support a US Navy program on Diego Garcia. The role handles incoming/outgoing calls, screens and routes inquiries, and maintains call-routing accuracy with a focus on security and confidentiality.

The position requires 1–3 years in switchboard or customer service, high school diploma, and strong English communication. Travel readiness and professional conduct under pressure are essential.