Customer Services Manager - US Navy Program (Diego Garcia)

Amentum; Manila; On-site; PHP 5,538,000 - 7,385,000; Full time

Job summary

Amentum is seeking a Customer Services Manager to support a unique US Navy program on Diego Garcia. The role focuses on delivering exceptional customer service, addressing requests, providing accurate information, and fostering a positive customer experience.

You will lead and mentor staff while ensuring compliance with Navy requirements. Responsibilities include responding to inquiries from multiple channels, resolving complaints promptly, and maintaining thorough documentation.

Qualifications

• Strong interpersonal, communication, and problem-solving skills.
• Excellent organizational and time management abilities.
• Ability to interact with personnel from diverse cultural backgrounds.

Responsibilities

• Respond to customer requests with accurate information, guidance, and timely status updates.
• Manage inquiries from walk-ins, phone, fax, or email with professionalism.
• Investigate and resolve complaints for high customer satisfaction.
• Maintain records of interactions and resolutions per procedures.
• Develop and uphold customer service standards aligned with requirements.
• Serve as primary point of contact between customers and departments.

Skills

Interpersonal skills

Communication skills

Problem-solving

Time management

Multicultural interaction

Education

High school diploma

Tools

MS Office

CRM software

Job description

Amentum is seeking a Customer Services Manager to support a unique US Navy program on Diego Garcia. The role focuses on delivering exceptional customer service, addressing requests, providing accurate information, and fostering a positive customer experience.

You will lead and mentor staff while ensuring compliance with Navy requirements. Responsibilities include responding to inquiries from multiple channels, resolving complaints promptly, and maintaining thorough documentation.