Desktop Support Engineer – TAGUIG, Philippines

Axiom Technologies; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate end-user IT services within the organization’s desktop computing environment. The role requires hands-on support for hardware, software, and peripherals, both on-site and on-call, ensuring timely service delivery and end-user satisfaction.

You will manage desktop incidents, assist with imaging and patch management, and liaise with vendors for parts replacements.

Qualifications

• Experience in desktop support within a corporate IT environment.
• Knowledge of Windows OS and common office applications.
• Ability to provide on-site and on-call support.
• Strong incident management and ticketing skills.
• Basic printer setup and peripheral configuration.
• Coordination with vendors for hardware replacements.

Responsibilities

• Manage desktop device incidents from detection to resolution.
• Provide on-site and remote support for laptops, desktops, and peripherals.
• Handle IMAC activities and desk-side support services.
• Maintain standard hardware/software configurations and OS images.
• Ensure endpoint devices have proper images and patch levels.
• Assist with asset audits and inventory reporting.
• Provide VIP and service-level-compliant support as needed.
• Coordinate with third-party vendors for component replacements.

Skills

Desktop troubleshooting

End-user support

On-site support

Incident management

Printer setup

Vendor liaison

Tools

SCCM

Job description

ABOUT AXIOM TECHNOLOGIES :
Axiom Technologies is an Australia-based organization with a global presence, specializing inManagedITSolutionsfor medium to large-scale enterprises. To learn more about what we do, please visit:www.axiomtechnologies.com

Role Overview

We are looking for a capable and motivatedDesktopSupportEngineerto coordinate support activities ranging from basic troubleshooting to complex systems support. This role involvesonsite/on-call assistanceto end-users within the organization’sdesktopcomputing environment, ensuringtimely and accurate service delivery.

Key Responsibilities

• Managedesktopdevice incidents (hardware and software) through to resolution.
• Manage IMAC and desk-side support services, including hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance onDesktop(Field Users) Devices for their entire lifecycle (including the remote management ofDesktopDevices using appropriate tools).
• Support, manage, optimise and maintain the configuration and installation of theDesktop, including, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
• Ensure that eachDesktopDevice is installed with the appropriateDesktopimage.
• Provide VIP support for Deskside issues per contract and be the point of contact at the site for allIT-related issues if no otherITsupport team is available, like for MI calls.
• Antivirus Management on all workstation devices
• Workstation related Software Installation & Configuration and Physical Printer Installation
• Deployment support for the Windows Images and the applications deployed using SCCM, Patch Management and Compliance
• Liaise with 3rd party vendors to coordinate component or unit replacement
• Support the VirtualDesktopInterfaces at the endpoint levels
• New Starter Onboarding and Induction
• Smart Hands support for Network devices (e.g. Network Switches, routers, Tape Library, Servers and UPS).
• Provide technical diagnosis and incident/service request resolution of all endpoint devices set out in the Configuration Item.
• Perform endpoint routine health checks and share the report with Axiom’s Client to seek OEM support using the Client’s third-party vendor warranty and/or support and maintenance agreements.
• Perform Physical Asset Audit whenever required and be responsible for reporting asset reports on site every month.
• Proactively do a check on user assets and comms room assets, and ensure the Asset Management tool is up to date.
• Communicate effectively with End Users throughout the service disruption/request and provide regular updates through standard Client Channels.
• Participate in Axiom’s clients’ monthly vulnerability management forum with representation from both EUC, Server and Network teams to ensure alignment and priority of vulnerability remediation activities.
• Field support engineers should be available for on-call support for Critical outages / VIP support / Smart hand support.
• Smart hand Support is expected as per Service Levels.

If you have any queries, feel free to connect at any time.

Job Features

Job Category

Technical