Desktop Support Engineer - Onsite & Remote IT Specialist

Axiom Technologies; Baguio; On-site; PHP 223,000 - 446,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Technician to coordinate activities from simple tasks to complex plans and provide onsite/on-call assistance within the organization’s desktop computing environment. You will ensure timely and accurate service delivery to end-users.

Responsibilities include handling desktops, laptops, printers, and mobile devices, responding to requests via ticketing systems, and maintaining OS and software configurations.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Basic networking

Ticketing systems

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking a capable Desktop Support Technician to coordinate activities from simple tasks to complex plans and provide onsite/on-call assistance within the organization’s desktop computing environment. You will ensure timely and accurate service delivery to end-users.

Responsibilities include handling desktops, laptops, printers, and mobile devices, responding to requests via ticketing systems, and maintaining OS and software configurations.