Depot Operations Leader: Fleet & Service Excellence

GSM - Green SM; Cagayan de Oro; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

GSM - Green SM in the Philippines is seeking an Operations Manager for CDO to oversee depot operations, driver readiness, fleet deployment, attendance, and service quality. You will drive KPIs, manage the operations team, and coordinate with HR, Training, Fleet, and Customer Service to ensure safety and efficiency.

The role demands hands-on leadership in a fast-paced onsite environment with flexible shifts.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Logistics, Transportation, Engineering, or a related field.
• 6–8 years of experience in depot operations, transportation, logistics, mobility, fleet operations, or frontline workforce management.
• Experience managing large driver teams, depot operations, or multi-shift operations.
• Strong people management, problem-solving, coordination, and execution skills.
• Solid understanding of operational KPIs, driver productivity, vehicle deployment, attendance, and service quality.
• Strong analytical, reporting, and Microsoft Office skills.
• High level of ownership, discipline, fairness, and operational accountability.
• Flexible and adaptable to a fast-paced, onsite environment, with willingness to work shifting schedules, weekends, holidays, and extended hours when required.

Responsibilities

• Leading Depot Operations – Oversee daily depot activities, driver schedules, attendance, operational discipline, issue resolution, and overall productivity.
• Driving Driver Supply & Performance – Monitor driver recruitment and headcount fulfillment, driver productivity, turnover, scheduling, onboarding, and performance against operational KPIs.
• Managing Fleet & Vehicle Operations – Oversee vehicle deployment, vehicle readiness, maintenance and repair coordination, vehicle downtime, documentation, and asset management.
• Driving Service Quality – Ensure drivers and depot teams consistently meet service standards, identify gaps, resolve service issues, and implement initiatives to improve passenger experience.
• Managing KPIs & Business Performance – Analyze operational data and key metrics and revenue performance to identify opportunities and drive improvements.
• Leading & Developing Teams – Manage the Operations team and other depot personnel while fostering accountability, discipline, teamwork, and continuous improvement.
• Handling Critical Issues & Stakeholders – Take ownership of operational incidents, complaints, safety concerns, driver issues, and cross-functional coordination with HR, Recruitment, Training, Fleet, Customer Service, Legal, and other teams.

Skills

People management

Operations planning

Data analytics

Microsoft Office

KPIs

Communication

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

MS Office

Job description

GSM - Green SM in the Philippines is seeking an Operations Manager for CDO to oversee depot operations, driver readiness, fleet deployment, attendance, and service quality. You will drive KPIs, manage the operations team, and coordinate with HR, Training, Fleet, and Customer Service to ensure safety and efficiency.

The role demands hands-on leadership in a fast-paced onsite environment with flexible shifts.