Depot Manager (Successor, Cebu)

GSM - Green SM; Cebu City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

GSM - Green SM is seeking an Operations Manager (Successor) for Cebu to lead depot operations, ensuring efficient, safe, and high-quality service in line with company standards and KPI targets.

You will oversee driver readiness, crew management, and fleet deployment while coordinating with HR, Training, Fleet, and Customer Service to drive performance and continuous improvement in a fast-paced onsite environment.

Qualifications

• Bachelor’s degree in a related field
• 6–8 years of experience in depot operations, transportation, logistics, mobility, fleet operations, or frontline workforce management
• Experience managing large driver teams, depot operations, or multi-shift operations
• Strong people management, problem-solving, coordination, and execution skills
• Solid understanding of operational KPIs, driver productivity, vehicle deployment, attendance, and service quality
• Strong analytical, reporting, and Microsoft Office skills
• High level of ownership, discipline, fairness, and operational accountability
• Flexible and adaptable to a fast-paced, onsite environment, with willingness to work shifting schedules, weekends, holidays, and extended hours when required

Responsibilities

• Oversee daily depot activities, driver schedules, attendance, operational discipline, issue resolution, and overall productivity.
• Monitor driver recruitment and headcount fulfillment, driver productivity, turnover, scheduling, onboarding, and performance against KPIs.
• Oversee vehicle deployment, vehicle readiness, maintenance and repair coordination, vehicle downtime, documentation, and asset management.
• Ensure drivers and depot teams consistently meet service standards, identify gaps, resolve service issues, and implement initiatives to improve passenger experience.
• Analyze operational data and key metrics and revenue performance to identify opportunities and drive improvements.
• Manage the Operations team and depot personnel while fostering accountability, discipline, teamwork, and continuous improvement.
• Take ownership of operational incidents, complaints, safety concerns, driver issues, and cross-functional coordination with HR, Recruitment, Training, Fleet, Customer Service, Legal, and other teams.

Skills

People management

Problem-solving

Coordination

Execution

Analytical skills

Reporting

Driver management

Fleet operations

KPI awareness

MS Office

Education

Bachelor’s degree in Business Administration, Operations Management, Logistics, Transportation, Engineering, or related field

Job description

We are looking for the Operations Manager (Successor) for Cebu, the role is critical to company success. The person will be responsible for managing depot-level operations, including driver readiness, vehicle deployment coordination, daily attendance, operational discipline, depot productivity, issue resolution, and service quality. This role ensures that the assigned depot operates efficiently, safely, and in accordance with company standards, operational KPIs, and market business requirements.

Key Responsibilities:

• Leading Depot Operations – Oversee daily depot activities, driver schedules, attendance, operational discipline, issue resolution, and overall productivity.
• Driving Driver Supply & Performance – Monitor driver recruitment and headcount fulfillment, driver productivity, turnover, scheduling, onboarding, and performance against operational KPIs.
• Managing Fleet & Vehicle Operations – Oversee vehicle deployment, vehicle readiness, maintenance and repair coordination, vehicle downtime, documentation, and asset management.
• Driving Service Quality – Ensure drivers and depot teams consistently meet service standards, identify gaps, resolve service issues, and implement initiatives to improve passenger experience.
• Managing KPIs & Business Performance – Analyze operational data and key metrics and revenue performance to identify opportunities and drive improvements.
• Leading & Developing Teams – Manage the Operations team and other depot personnel while fostering accountability, discipline, teamwork, and continuous improvement.
• Handling Critical Issues & Stakeholders – Take ownership of operational incidents, complaints, safety concerns, driver issues, and cross-functional coordination with HR, Recruitment, Training, Fleet, Customer Service, Legal, and other teams.

Qualifications & Skills:

• Must have a bachelor’s degree in Business Administration, Operations Management, Logistics, Transportation, Engineering, or a related field
• Must have 6–8 years of experience in depot operations, transportation, logistics, mobility, fleet operations, or frontline workforce management
• Experience managing large driver teams, depot operations, or multi-shift operations
• Strong people management, problem-solving, coordination, and execution skills
• Solid understanding of operational KPIs, driver productivity, vehicle deployment, attendance, and service quality
• Strong analytical, reporting, and Microsoft Office skills
• High level of ownership, discipline, fairness, and operational accountability
• Flexible and adaptable to a fast-paced, onsite environment, with willingness to work shifting schedules, weekends, holidays, and extended hours when required