Deposit and Remittance Supervisor

MEGA INTERNATIONAL COMMERCIAL BANK CO. LTD.; Makati; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

MEGA INTERNATIONAL COMMERCIAL BANK CO. LTD. in Makati City, Metro Manila seeks a Deposit and Remittance Supervisor to oversee branch deposits and remittance operations.

You will lead transaction processing, regulatory compliance, and service delivery, ensuring accuracy and efficiency in a high-volume environment. The role requires 3–5 years in banking ops, supervisory experience, and strong AML knowledge. Proficiency in banking software and MS Office is essential; AML/certifications are a plus.

Qualifications

• Minimum 3-5 years of experience in banking operations, deposits, and remittance services.
• Proven supervisory or team-lead experience in a retail banking environment.
• Strong knowledge of banking regulations, AML requirements, and compliance procedures.
• Excellent understanding of deposit and remittance processing systems.
• Attention to detail and the ability to maintain accuracy in high-volume transactions.
• Outstanding customer service and communication skills to train staff.
• Proficiency in banking software and Microsoft Office.
• Certification in banking operations or AML compliance preferred.
• Bachelor's degree in business, finance, or related field advantageous.

Responsibilities

• Checks, validates, and posts banking transactions for accuracy and compliance.
• Serves as Backup Cashier handling cash operations and controls.
• Processes and coordinates Bank Confirmation Requests timely and accurately.
• Maintains the Deposit and Remittance Division's Manual of Operations.
• Monitors and resolves AFASA disputed transaction reports with relevant units.
• Reviews Letters of Garnishment in line with legal/regulatory requirements.
• Prepares and submits regulatory reports to BSP, BAP, and BTr.
• Ensures internal controls and regulatory compliance across assigned functions.

Skills

Supervisory experience

Regulatory compliance

Attention to detail

Customer service

Communication skills

AML procedures

Staff training

Education

Bachelor's degree in business/finance/related field

AML/compliance certification (preferred)

Tools

Banking software systems

Microsoft Office

Job description

About the role

We are seeking an experienced Deposit and Remittance Supervisor to join MEGA INTERNATIONAL COMMERCIAL BANK CO. LTD. in Makati City, Metro Manila. This full-time position plays a vital role in overseeing the branch's deposit and remittance operations, ensuring the accurate, efficient, and compliant processing of financial transactions. As a key member of the branch operations team, you will provide leadership in transaction management, regulatory compliance, operational risk control, and service delivery while maintaining the highest standards of accuracy and customer service. This role offers an excellent opportunity for banking professionals to contribute to operational excellence, drive process improvements, and make a meaningful impact on the Bank's performance, customer satisfaction, and regulatory compliance.

Key responsibilities

• Checks, validates, and posts banking transactions to ensure accuracy and compliance with internal procedures.

• Serves as Backup Cashier, handling cash operations and maintaining proper cash controls when required.

• Processes and coordinates Bank Confirmation Requests in a timely and accurate manner.

• Reviews, updates, and maintains the Manual of Operations for the Deposit and Remittance Division to ensure alignment with current policies and procedures.

• Monitors, investigates, and processes AFASA disputed transaction reports, coordinating with relevant units for resolution.

• Receives, reviews, and processes Letters of Garnishment in compliance with legal and regulatory requirements.

• Prepares, validates, and submits regulatory reports to the Bangko Sentral ng Pilipinas (BSP), Bankers Association of the Philippines (BAP), and Bureau of the Treasury (BTr).

• Ensures compliance with internal controls, banking regulations, and reporting requirements across assigned functions.

What we're looking for

• Minimum 3-5 years of experience in banking operations, specifically in deposits and remittance services or related banking functions

• Proven supervisory or leadership experience managing a team in a retail banking environment

• Strong knowledge of banking regulations, compliance requirements and anti-money laundering (AML) procedures

• Excellent understanding of deposit and remittance processing systems and procedures

• Exceptional attention to detail and ability to maintain accuracy in high-volume transaction environments

• Outstanding customer service skills with the ability to handle difficult situations professionally

• Strong communication and interpersonal skills, with the ability to train and motivate staff effectively

• Proficiency in banking software systems and Microsoft Office applications

• Ability to work under pressure, meet deadlines and maintain confidentiality of sensitive information

• Certification in banking operations or compliance (such as AMLC certification) is preferred

• Bachelor's degree in business, finance or related field is advantageous