Dental Tech Support Specialist — Patient-Focused

Hammerjack Pty Ltd

Philippines

On-site

PHP 480,000 - 600,000

Full time

4 days ago

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Job summary

Hammerjack Pty Ltd is seeking a Customer Experience Specialist to support dental offices and clinicians with live chat, phone, and email. You will troubleshoot hardware and software issues and guide users with clear English, ensuring a calm patient-centric experience.

Ideal candidates have 5+ years in specialized BPO or healthcare virtual assistance, a clinical/dental background, and the ability to manage multi-channel communications while documenting cases accurately.

Qualifications

5+ years in specialized BPO or Healthcare Virtual Assistance.
Clinical or Dental Foundation: Direct experience with dental clinics, medical devices, or patient treatment plans.
Advanced Technical Support: Proven ability to troubleshoot software/hardware beyond basic navigation.
Multi-Channel Experience: Managing Phone, Chat, and Email with high accuracy.

Responsibilities

Provide calls and live chat support to U.S.-based dental practices using scanners and software.
Troubleshoot and resolve issues related to hardware, software, and device setup as well as clinical workflows.
Guide users step-by-step through technical fixes with clear and concise written English.
Prioritize speed and accuracy when patient care is involved.
Maintain accurate documentation in support systems and tools.
Escalate complex cases to internal teams when needed.
Continuously learn new workflows, tools, and support practices.