Dental Tech Support Specialist — Fast, Multi-Channel Clinic
ECLARO
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Job summary
ECLARO is seeking a skilled Customer Experience Specialist in the Philippines to support dental offices and clinicians through live chat, phone, and email. You will troubleshoot hardware and software, guide users through technical fixes, and ensure efficient patient-centered support in fast-paced clinical settings.
Strong written English and a service mindset in healthcare or clinical environments are essential, with opportunities to grow in technical workflows and dental platform familiarity.
Qualifications
- 5+ years in specialized BPO or Healthcare Virtual Assistance.
- Advanced technical troubleshooting with software/hardware.
- Multi-Channel experience: phone, chat, and email; clinical support background preferred.
Responsibilities
- Provide calls and live chat support to U.S.-based dental practices using scanners and software.
- Troubleshoot and resolve hardware, software, and device setup issues; support clinical workflows.
- Guide users through technical fixes with clear written English.
- Prioritize speed and accuracy when patient care is involved.
- Maintain accurate documentation in support systems and tools.
- Escalate complex cases to internal teams when needed.
- Continuously learn new workflows, tools, and support practices.
Skills
Education
Job description
ECLARO is seeking a skilled Customer Experience Specialist in the Philippines to support dental offices and clinicians through live chat, phone, and email. You will troubleshoot hardware and software, guide users through technical fixes, and ensure efficient patient-centered support in fast-paced clinical settings.
Strong written English and a service mindset in healthcare or clinical environments are essential, with opportunities to grow in technical workflows and dental platform familiarity.
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