Dental Technician

Smoothmoves, Inc.; Philippines; Hybrid; PHP 420.000 - 660.000; Vollzeit

Benefits dieser Stelle

Holiday Gifts

HMO

Health Insurance

Zusammenfassung

Smoothmoves, Inc. is seeking aHybrid-remote support specialist in Makati with 1–3 years of experience. You will handle customer inquiries, manage CRM cases for laboratory materials, digital and clinical sectors, and collaborate with developers or partners to resolve issues.

The role requires engineering or dental-related training, CRM/MS Office proficiency, and familiarity with CAD workflows and dental terminology. A hybrid setup in Makati is offered with health benefits.

Qualifikationen

• Engineering degree (4-year) or relevant training.
• 2–3 years in customer/telephone support.
• Knowledgeable in CRM systems and MS Office.
• Familiar with dental terminology and basic lab materials.

Aufgaben

• Support transfer inquiries via channels while ensuring process compliance.
• Upgrade cases per process specifications.
• Create cases in CRM for Laboratory Materials, Digital, or Clinical sectors.
• Route non-regulatory cases to sub-processes.
• Provide support for system impairments across classes I–III.
• Collaborate with internal/external teams to resolve issues.
• Maintain accurate case records in CRM.

Kenntnisse

Customer support

CRM knowledge

MS Office

English communication

Dental terminology

Problem solving

Ausbildung

Engineering degree (4-year course)

Dental Assistant training

Commercial Training

Dentistry degree

Tools

CRM systems

MS Office

3Shape Scanners

3Shape Communicate

CAD workflow

Milling/3D Printing/Laser Sintering

Jobbeschreibung

Hybrid - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts

Insurance Health & Wellness

HMO

JOB DESCRIPTION:

• Support Transfer customer inquiries from Global Customer Care through available communication channels while ensuring process compliance.
• Upgrade automatically generated cases through targeted inquiries as per process specifications.
• Create cases in the CRM system for Laboratory Materials, Digital, or Clinical sectors.
• Direct non-regulatory cases to the appropriate sub-process.
• Provide process-compliant support for various levels of system impairments, from minor (Class I) to severe (Class II) and critical (Class III).
• Offer customer support and problem-solving in local or English (additional languages optional) in collaboration with other support locations.
• Follow process compliance (according to WI or other specifications) to trigger sub-processes and find solutions within the CRM system.
• Collaborate with internal third-level support, such as developers or external partners, when solutions are unsuccessful.
• Maintain complete and accurate case records in the CRM system following established processes

Job Requirements:

• Engineering graduate, 4-year course, Dental Assistant, Commercial Training. For Clinical support, Dentistry graduates with 5 years of experience.
• 2 – 3 years’ experience in dealing with customer / telephone support
• Knowledgeable in CRM systems, MS Office.
• Knowledgeable in the following:
• Designing [basic or advanced and how many units (teeth) per day of Crowns, veneers, implants, Digital Dentures.
• Digital CAD workflow: Creation of order form>Scanning from 3Shape Scanners or import of scans from 3rd party Scanners>Design>Milling/3D Printing/Laser Sintering.
• Minor troubleshooting of 3Shape Communicate System (Good to have)
• Basic-advanced windows troubleshooting (firewall/path files/software installation)
• Knows basic dental terminologies (Tooth numbering Systems/Nomenclature, Anatomy and Morphology of a tooth)
• Differences and uses of Dental Laboratory Materials