Customer Support Specialist — Flexible Shifts

Awesam Smile Dental Clinic; Marikina; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local dental clinic in Marikina is seeking a Customer Service Representative to handle customer inquiries and ensure satisfaction. The ideal candidate will have prior experience in customer service, possess excellent communication skills, and maintain a positive, customer-first attitude. Responsibilities include responding to inquiries via phone and email, diagnosing issues, and maintaining accurate records. Flexibility in scheduling is required, including potential shifts on weekends. Join us to enhance our customer experience!

Qualifications

• Previous experience in customer service or call center roles preferred.
• Excellent verbal and written communication skills are essential.
• Basic computer proficiency required (MS Office, email, internet).
• Ability to handle difficult situations with patience and adaptability.
• Understanding of data privacy and confidentiality standards.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and resolve customer issues efficiently.
• Maintain records of interactions in the management system.
• Provide product information and assist with orders as needed.
• Collaborate with team members to enhance customer experience.

Skills

Customer service experience

Communication skills

Computer proficiency

Problem-solving skills

Attention to detail

Job description

A local dental clinic in Marikina is seeking a Customer Service Representative to handle customer inquiries and ensure satisfaction. The ideal candidate will have prior experience in customer service, possess excellent communication skills, and maintain a positive, customer-first attitude. Responsibilities include responding to inquiries via phone and email, diagnosing issues, and maintaining accurate records. Flexibility in scheduling is required, including potential shifts on weekends. Join us to enhance our customer experience!