Delivery Supervisor-Manila

Cainiao; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Cainiao in the Philippines seeks a Delivery Operations Manager to lead last-mile teams and carriers, optimize routes, and ensure on-time delivery and customer satisfaction.

The role requires 3-5 years in logistics, a college degree, fluent English (Chinese preferred), and strong Excel/TMS/WMS skills with excellent cross-functional communication in a dynamic e-commerce setting.

Qualifications

• College degree or higher required.
• 3–5 years in logistics or delivery management, preferably e-commerce last-mile.
• Fluent English; Chinese preferred; strong Excel and routing/crisis management skills.

Responsibilities

• Delivery Operations: Manage last-mile delivery teams and carriers; optimize routes and schedules to meet KPIs for on-time delivery and customer satisfaction.
• Cost Control: Oversee vehicle dispatch, fuel management, and freight settlement; analyze data to reduce cost per unit and improve margins.
• Exception Handling: Resolve delivery issues quickly and coordinate with local partners and customer service to minimize resolution time.
• Driver Management: Recruit, train, and assess local drivers; ensure compliance with traffic laws and safety standards.
• Data Analysis: Generate daily operation reports and propose process improvements based on regional performance.

Skills

Excel

TMS/WMS systems

Route planning

Crisis management

Cross-functional communication

Stress tolerance

Fluent English

Chinese language

Education

College degree+

Tools

TMS/WMS systems

Job description

Key Responsibilities:

1. Delivery Operations: Manage last-mile delivery teams and carriers. Optimize routes and schedules to meet KPIs for on-time delivery rates and customer satisfaction.

2. Cost Control: Oversee vehicle dispatch, fuel management, and freight settlement. Analyze data to reduce cost per unit (CPU) and improve operational margins.

3. Exception Handling: Resolve delivery issues (e.g., lost/damaged goods) quickly. Coordinate with local logistics partners and customer service to minimize resolution time.

4. Driver Management: Recruit, train, and assess local drivers/riders. Ensure compliance with local traffic laws and safety standards to mitigate legal and operational risks.

5. Data Analysis: Generate daily operation reports. Analyze regional performance metrics and propose process improvements to support business goals.

Qualifications:

1. Experience: College degree+; 3-5 years in logistics/delivery management, preferably in e-commerce last-mile operations.

2. Skills: Fluent English (Chinese preferred); proficient in Excel and TMS/WMS systems; strong route planning and crisis management skills.

3. Capabilities: Excellent cross-functional communication and stress tolerance. Familiar with Philippine local traffic and logistics ecosystem.