Delivery Operations Manager — Service Delivery Excellence

Accenture; Pateros; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

Accenture is seeking an experienced Delivery Operations Manager to lead multiple delivery teams across client service operations in a return-to-office setup. The role demands strong governance of budgets, schedules, and KPIs to ensure timely, high-quality deliverables.

The candidate should have at least 5 years in service delivery with 3+ years in supervisory roles and relevant technical support experience. Taguig/Bonifacio office locations are noted for shift rotations and team collaboration.

Qualifications

• Delivery Operations Associate Manager role in a large delivery organization.
• Minimum 5 years of relevant experience in Service Delivery.
• Minimum 3 years of supervisory experience; exposure to technical support.

Responsibilities

• Lead and empower multiple delivery teams to meet scope, budget, and timelines.
• Assign resources and manage budgets, schedules, and KPIs.
• Ensure quality, process compliance, and continuous improvement across teams.
• Coordinate with project managers to align accountabilities and delivery outcomes.
• Monitor performance using standard metrics and escalation processes.

Skills

Delivery Operations

Service Delivery

Supervisory experience

Technical Support

Job description

Accenture is seeking an experienced Delivery Operations Manager to lead multiple delivery teams across client service operations in a return-to-office setup. The role demands strong governance of budgets, schedules, and KPIs to ensure timely, high-quality deliverables.

The candidate should have at least 5 years in service delivery with 3+ years in supervisory roles and relevant technical support experience. Taguig/Bonifacio office locations are noted for shift rotations and team collaboration.