Delivery Operations Lead (On-site) | Client & Process

Accenture in the Philippines; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Operations Associate Manager for a Return to Office setup in Quezon City. The role focuses on interpreting business objectives and directing day-to-day operations to meet client commitments.

You will oversee workloads, schedule tasks, review reports, and collaborate with project managers on large initiatives, acting as SME for senior clients and driving process improvements.

Qualifications

• Standard Associate Manager profile.
• At least 7 to 8 years of relevant experience in Service Delivery.
• At least 5 years of supervisory experience.

Responsibilities

• Perform data entry or other client-related tasks as needed.
• Demonstrate expert knowledge of processes and systems.
• Make decisions about daily operations, including work assignments and scheduling.
• Manage workloads and provide development opportunities.
• Ensure quality and accuracy of outgoing work.
• Develop support materials for team use.
• Prepare and analyze complex reports.
• Ensure client responsibilities are met according to agreements.
• Act as a subject matter expert and point of contact for senior clients.
• Address complex issues and implement resolutions.
• Identify and implement team improvement opportunities.
• Direct work within budget guidelines.
• Collaborate with project managers on large projects.
• Analyze quality audits and develop process improvements.
• Provide operational statistics and escalating issues.
• Plan and facilitate team meetings and presentations.
• Create and monitor annual team objectives.

Skills

Associate Manager profile

Service Delivery experience

Supervisory experience

Job description

Accenture in the Philippines is seeking a Delivery Operations Associate Manager for a Return to Office setup in Quezon City. The role focuses on interpreting business objectives and directing day-to-day operations to meet client commitments.

You will oversee workloads, schedule tasks, review reports, and collaborate with project managers on large initiatives, acting as SME for senior clients and driving process improvements.