Service Delivery Operations Manager

Tap Growth ai; Iloilo City; On-site; PHP 893,000 - 1,451,000; Full time

Job summary

Tap Growth ai in Iloilo City is seeking an experienced Service Delivery Operations Manager to lead our service operations, drive excellence, and deliver outstanding customer experiences. The successful candidate will combine strong leadership with operational expertise to optimize daily workflows and elevate service quality in a fast-paced environment.

You will manage a team, implement process improvements, monitor KPIs, and partner with cross-functional teams to meet client expectations and

Qualifications

• Minimum 7 years of experience in service delivery or operations management.
• Strong leadership and people management abilities.
• Excellent communication and stakeholder management skills.
• Proven analytical, problem-solving and decision-making capabilities.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily service delivery operations to ensure high performance.
• Lead, mentor, and develop a team of professionals.
• Implement process improvements to increase efficiency and quality.
• Manage client relationships and address escalated issues promptly.
• Monitor KPIs, analyze data, and report on operational metrics.
• Collaborate with cross-functional teams to support business goals.

Skills

Leadership

People Management

Analytical Thinking

Problem Solving

Communication

Stakeholder Management

Fast-paced Environment

Job description

Job Description:

We're Hiring: Service Delivery Operations Manager!

We are searching for an experienced Service Delivery Operations Manager to lead and optimize our service operations. The ideal candidate will bring strong leadership, operational expertise, and a passion for delivering outstanding customer experiences. Join our team in Iloilo City and play a key role in driving service excellence and continuous improvement.

Location: Iloilo City, Philippines

Work Mode: Work from Office

Role: Service Delivery Operations Manager

What You'll Do:

• Oversee daily service delivery operations to ensure high performance


• Lead, mentor, and develop a team of professionals


• Implement process improvements to increase efficiency and quality


• Manage client relationships and address escalated issues promptly


• Monitor KPIs, analyze data, and report on operational metrics


• Collaborate with cross-functional teams to support business goals

What We're Looking For:

• Minimum 7 years of experience in service delivery or operations management


• Proven leadership and people management abilities


• Strong analytical, problem-solving, and decision-making skills


• Excellent communication and stakeholder management skills


• Ability to thrive in a fast-paced environment