Delivery Officer

The Bistro Group; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Bistro Group is seeking a Delivery Marketing Officer to drive the delivery business performance across assigned brands within a designated cluster.

You will coordinate with Operations, Marketing, IT, Finance and Food Aggregator partners to ensure delivery excellence, sustainable growth, and operational compliance, while monitoring sales, AOV, and platform performance. Strong project management and workshop facilitation skills are essential.

Qualifications

• Must have proven Project Management skills.
• Experience in business process improvement projects.
• Experience in defining, documenting and validating business requirements.
• Experience in designing and delivering facilitated workshops.
• Ability to coordinate with Operations, Marketing, IT and Finance.
• Excellent written and oral communication skills.

Responsibilities

• Monitor daily, weekly, and monthly delivery sales performance.
• Analyze trends, gaps, and growth opportunities per brand and per platform.
• Develop and implement action plans to achieve sales targets.
• Monitor key delivery KPIs and AOV; provide recommendations to cluster teams.
• Coordinate between Operations, Marketing, IT, Finance and FA partners.
• Provide performance reviews to cluster operations teams.

Skills

Project Management

Stakeholder Management

Business Process Improvement

Requirements Definition

Workshop Facilitation

Cross-Functional Collaboration

Written and Oral Communication

Job description

The Delivery Marketing Officer is responsible for managing and driving the overall delivery business performance of assigned brands within a designated cluster. The role ensures achievement of sales targets, optimization of food aggregator (FA) platforms, compliance with delivery metrics, and execution of delivery-related initiatives.

This position serves as the primary coordinator between Operations, Marketing, IT, Finance, and Food Aggregator partners to ensure delivery excellence, sustainable growth, and operational compliance.

• Monitor daily, weekly, and monthly delivery sales performance of assigned brands.
• Analyze trends, gaps, and growth opportunities per store and per platform.
• Develop and implement action plans to achieve sales targets.
• Monitor Average Order Value (AOV) and brand contribution mix.
• Provide performance reviews and recommendations to cluster operations teams.

Monitor and improve key delivery KPIs including:

• Offline Rate
• Order Accuracy
• Conduct root cause analysis on metric deviations.
• Implement corrective and preventive action plans with store teams.

Experience working on business process improvement projects or initiatives

Experience of defining, documenting and validating business requirements

Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques

Must have proven Project Management skills

Ability to develop relationship among other teams/collaborators to accomplish team goals

Excellent written and oral communication skills