HR Service Delivery Specialist – Japanese

Siegen HR Solutions; Manila; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading HR services provider is seeking a skilled HR Service Delivery Specialist with Japanese proficiency. You will be responsible for executing processes accurately, guiding team members, and ensuring compliance with documentation standards. Candidates should have N1 to N3 linguistic competence, strong analytical skills, and a Bachelor's degree. Experience in team leadership or project management is a plus. This role is located in Manila, Philippines, offering an opportunity to work in a dynamic environment.

Qualifications

• N1 to N3 Linguistic Competence Level with 2-3 years HR experience and 1 year Supervisory experience.
• Good analytical skills.
• Team Lead or Project Management experience is a plus.

Responsibilities

• Read and analyze client processes as a subject matter expert.
• Execute processes accurately and timely.
• Master processes and assist team members.

Skills

Analytical skills

Leadership

Process improvement

Education

Bachelor's Degree

Job description

HR Service Delivery Specialist – Japanese

About the job

KEY RESPONSIBILITIES:

• 1. Read, understand andanalyze client process as per the business rules as a subject matter expert.
• 2. Execute the processaccurately and timely as a hands on processor.
• 3. Master the given processand help the team members to overcome process related queries
• 4. Escalate issues and seekadvice when faced with complex issues/problems.
• 5. Pay close attention toquality of written and verbal English skills within Team.
• 6. Creates a logical plan,realistic estimates and schedule for an activity or project segment.
• 7. Ensure LWI’s are followedand updated regularly and train the team members on process updates.
• 8. Ensure process controlsare in place; Maintain, validate and update process documentations asapplicable to ensure compliance with documentation requirements.
• 9. Perform “Root CauseAnalysis” on issues faces and suggest appropriate corrective action forcurrent remediation and future control.
• 10. Must be able to proposeprocess improvement ideas which can reduce time, improved accuracy or enhancecontrols
• 11. Participates in KnowledgeTransfer of any process/client and acquires in depth knowledge of process asan SME.
• 12. Participates in variousinternal or client initiatives related to Process.
• 13. Must have clearunderstanding of the existing matrices in the process, how they are measuredand improvement.

QUALIFICATIONS:

• 1. N1 to N3 LinguisticCompetence Level with 2-3 years HR and 1 year Supervisory experiences
• 2. Good analytical skill
• 3. Graduate of Bachelor'sDegree
• 4. Team Lead, Project Management experience is a plus