Delivery Management Lead - 24x7 Ops & Growth

Kyndryl; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Kyndryl in Pasay City, Philippines, is seeking a Delivery Manager to lead a 24x7 managed services delivery. You will drive service stability, SLAs, and customer satisfaction while coordinating with Delivery Partners and cross-functional teams.

You’ll manage incident, problem, and change processes, mentor technical crews, optimize operations, and ensure continuous service improvements. A growth mindset and strong client focus are essential to thrive here.

Qualifications

• 5+ years of experience leading delivery teams and ensuring quality services to customers.
• Sound knowledge of IT services, managed platforms, and vendors.
• Experience leading incident, problem and change management, with root cause analysis.

Responsibilities

• Lead a 24x7 delivery operation, ensuring service stability and SLA attainment.
• Act as the primary contact for service delivery with governance reviews and performance discussions.
• Drive incident, problem, change, and escalation management for timely service restoration.

Skills

Delivery leadership

Customer focus

AIOps

Incident mgmt

Automation

Education

Bachelor's degree

Six Sigma

PMP

ITIL

Job description

Kyndryl in Pasay City, Philippines, is seeking a Delivery Manager to lead a 24x7 managed services delivery. You will drive service stability, SLAs, and customer satisfaction while coordinating with Delivery Partners and cross-functional teams.

You’ll manage incident, problem, and change processes, mentor technical crews, optimize operations, and ensure continuous service improvements. A growth mindset and strong client focus are essential to thrive here.