Delivery Manager - Philippines

Kyndryl; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Kyndryl, Pasay City, Philippines, seeks a Delivery Management Lead to oversee a 24x7 global service delivery organization, drive performance, and ensure customer satisfaction across a complex managed services environment. You will partner with Delivery Partners and cross-functional teams to standardize best practices, manage escalations, and lead continuous improvement efforts in a fast-paced setting.

A strong customer focus and hands-on leadership are essential.

Qualifications

• 5+ years of experience leading delivery teams and quality services to customers.
• Knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors.
• Experience in incident, problem and change management, root cause analysis.
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes.
• AIOps hands-on knowledge, automation and innovation-oriented mindset.
• Well versed for direct and constant interaction with the customer.
• Sympathetic and empowering delivery resource manager, fostering growth.

Responsibilities

• Lead and oversee a 24x7 delivery operation, ensuring service stability, SLA achievement, operational excellence, and customer satisfaction.
• Act as the primary point of contact for service delivery matters, managing client relationships, governance reviews, and operational performance discussions.
• Drive incident, problem, change, and escalation management activities to ensure timely service restoration and business continuity.
• Monitor service performance, operational risks, and key metrics, implementing corrective actions and continuous improvement initiatives as needed.
• Lead, coach, and develop technical teams across multiple support functions, fostering a high-performance and collaborative culture.
• Manage workforce planning, talent development, employee engagement, and succession planning to support business objectives.
• Identify and implement opportunities to improve operational efficiency, service quality, and customer experience through process optimization and automation.
• Partner with cross-functional technical and business teams to standardize best practices, drive transformation initiatives, and deliver innovative solutions that enhance service delivery outcomes.

Skills

Delivery leadership

IT services knowledge

Incident management

Automation (AIOps)

Customer engagement

Cross-functional collaboration

Education

Bachelor's degree

Six Sigma / PMP / ITIL certs

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. As a Delivery Manager, you will play a key leadership role in ensuring operational excellence, service stability, and exceptional client experiences across a complex managed services environment.

You will be responsible for leading a large-scale support organization, driving service delivery performance, and building strong relationships with stakeholders. Working alongside Delivery Partners, technical leaders, and cross-functional teams, you will ensure the successful delivery of services while continuously seeking opportunities to improve quality, efficiency, and customer satisfaction.

This role requires a highly visible leader who can confidently manage operations, lead teams, navigate escalations, and drive continuous improvement in a fast-paced environment.

What You Will Do

• Lead and oversee a 24x7 delivery operation, ensuring service stability, SLA achievement, operational excellence, and customer satisfaction.
• Act as the primary point of contact for service delivery matters, managing client relationships, governance reviews, and operational performance discussions.
• Drive incident, problem, change, and escalation management activities to ensure timely service restoration and business continuity.
• Monitor service performance, operational risks, and key metrics, implementing corrective actions and continuous improvement initiatives as needed.
• Lead, coach, and develop technical teams across multiple support functions, fostering a high-performance and collaborative culture.
• Manage workforce planning, talent development, employee engagement, and succession planning to support business objectives.
• Identify and implement opportunities to improve operational efficiency, service quality, and customer experience through process optimization and automation.
• Partner with cross-functional technical and business teams to standardize best practices, drive transformation initiatives, and deliver innovative solutions that enhance service delivery outcomes.

Your Future at Kyndryl

Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won't find anywhere else.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills And Experience

• 5+ years of experience leading delivery teams and quality services to customers
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
• Experience in leading teams through incident, problem and change management, as well as root cause analysis
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
• AIOps hands-on knowledge, automation and innovation-oriented mindset
• Well versed for direct and constant interaction with the customer
• Sympathetic and empowering delivery resource manager, fostering growth

Preferred Skills And Experience

• Bachelor's degree
• Six Sigma, PMP, and/or ITIL certifications

Work Location & Schedule

• Work Location: Onsite, Pasay City, Philippines
• Working Hours: 7:00 PM – 4:00 AM Philippine Time

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute—you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.