Delivery Lead, WFM & Performance

Accenture in the Philippines; Mandaluyong; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Accenture in the Philippines is seeking an experienced WFM leader to oversee the overall delivery of workforce management, agent performance, and reporting functions for a Mandaluyong-based project. The role requires managing shift rotations and weekend rest days to ensure operations run smoothly.

The position anchors in Mandaluyong, Robinsons Cybergate Tower 2, and offers leadership responsibility across delivery teams, with a focus on optimizing schedules and service levels while adhering to

Qualifications

• 12+ years of industry experience
• 10+ years of leadership/managerial experience
• 5–8 years of domain experience in Workforce Management

Responsibilities

• Over All Delivery of WFM, Agent Performance and Reporting Functions
• Project Shift Schedule: Rotation
• Project Rest Day: Weekends Off
• Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

Skills

Leadership

Workforce Management

Job description

Accenture in the Philippines is seeking an experienced WFM leader to oversee the overall delivery of workforce management, agent performance, and reporting functions for a Mandaluyong-based project. The role requires managing shift rotations and weekend rest days to ensure operations run smoothly.

The position anchors in Mandaluyong, Robinsons Cybergate Tower 2, and offers leadership responsibility across delivery teams, with a focus on optimizing schedules and service levels while adhering to