Delivery Key User

Merck Group; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Merck Group is seeking a Delivery Key User to bolster PROCUREMENT, ACCOUNTS PAYABLE, and Vendor Master Data across multiple ERP systems. You will provide in-depth knowledge, assist with incident management, train purchasing agents, and drive process improvements to enhance efficiency.

You will collaborate with Procurement, Finance, and IT, lead change requests, perform testing for major releases, and support post-go-live adoption to ensure consistent system usage and accuracy.

Qualifications

• 5+ years of complex Procure To Pay experience.
• End-to-end AP knowledge and process ownership.
• Vendor Master Data knowledge is a plus.
• Strong command of ERP systems: SAP, Oracle, Ariba.
• Excellent problem solving and interpersonal skills.

Responsibilities

• Provide first level Ariba and ERP support via Service Now.
• Manage incidents; train and onboard new Key Users; maintain training materials.
• Lead change requests and update requirements as needed.
• Create and execute test cases for major releases and changes.
• Identify efficiency improvements in P2P processes across systems.
• Participate in transformation, migration, and deployment projects.
• Support post-go-live end-user adoption and usage accuracy.
• Help standardize P2P processes and drive streamlining in AP.

Skills

Accounts Payable knowledge

ERP systems proficiency

Process improvement

Strong communication

Tools

SAP

Oracle

Ariba

HPALM

Job description

Job Description:

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Job Description

As Delivery Key User you will play both critical and vital role in Procurement Organization providing in deep knowledge and processes expertise in Accounts Payable, Operational Purchasing and Vendor Master Data Maintenance in a multiple ERP Systems. Enabling issue resolution assistance, training and support resource for questions and guidance, process improvement in identifying opportunities for efficiency, and close collaboration with cross functional teams such as procurement, Finance, and IT

Your Role

• First Level Ariba and ERPs Support through Service Now: Answer how-to questions related to specific ERPs; Maintain release strategies; Explain system functionalities in depth.
• Incident Management: Start and follow up incident management process. Training: Train new purchasing agents and onboard new Key Users; Perform regular end user trainings via Teams in English; Maintain and update Training Material, act as the content owner for Procure4You articles.
• Lead change request (CR) management, including creating and updating requirements as needed.
• Perform Multiple Test Cases for major release updates, test solutions for incidents plus Change Requests for Process improvement/ change projects.
• Process improvement and system enhancements: seeking for efficiency potential in system usage and functionalities.
• Involve in Multiple Project Transformation, Migration and Deployment Projects.
• Enable post-go-live end-user support activities to facilitate system adoption and proficiency.
• Process standardization: you will support the standardization of the P2P processes across systems and propose streamlining solutions with focus in Accounts Payable.
• Fostering knowledge management in virtual Key User meetings. Furthermore, you will bring benefit to the organization by providing insights of performance and efficiency measurements as well as deep dive reports.

Who You Are

• Minimum of 5 years of complex/ international Procure To Pay process with expertise in "end to end Accounts Payable process"
• Strong Purchase – to - Pay process knowledge or willingness to obtain it in case of different functional background.
• Strong determination, self-motivation and goal setting to pro-actively drive Catalog implementations.
• Knowledge in Vendor Master Data Maintenance is a plus
• Advanced knowledge of ERP systems such as SAP, Oracle, Opentext, etc.
• Knowledgeable in reading Test Scripts and Process Mapping.
• Must know how to execute Multiple Testing in HPALM Systems
• Knowledge in Data Management, Data Mining and Data Migration techniques and practices
• Excellent critical and problem-solving skills Strong communication and interpersonal skills
• High attention to detail and a commitment to accuracy
• Experience with process improvement methodologies such as Lean or Six Sigma is advantageous for identifying opportunities to enhance efficiency.
• Ability to work under pressure and meet tight deadlines.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Requirements: