I2P Team Lead

Merck Group; Taguig; On-site; PHP 614,000 - 1,004,000; Full time

Job summary

Merck Group is seeking an Accounts Payable Supervisor to lead a dedicated team in managing end-to-end AP processes within a Shared Services setup in Metro Manila. The role emphasizes accuracy, timely reporting, and strong collaboration with internal stakeholders.

You will coach and develop team members, monitor KPIs, and drive process improvements while ensuring adherence to SLAs and compliance requirements. Strong ERP experience is essential.

Qualifications

• Extensive background in Accounts Payable end-to-end processes.
• Experience with SAP, Oracle, Ariba or other ERP systems.
• Strong reporting and analytics to enable data-driven decisions.
• Experience in Shared Services Center or BPO environment is preferred.
• Proven supervisory/Team Lead experience with coaching and development.

Responsibilities

• Supervise accounts payable team to ensure SLA-compliant service.
• Plan daily operations and priorities for the team.
• Resolve escalated queries within defined turnaround times.
• Review KPIs monthly and drive corrective actions.
• Oversee month-end AP activities and reporting.
• Coach and develop associates for growth.
• Drive process improvements aligned with organizational goals.
• Update SOPs and training materials as needed.

Skills

Accounts Payable

KPI reporting

Data analytics

Leadership

Communication

Education

Bachelor's degree

Tools

SAP

Oracle

Ariba

Job description

Job Description:

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

• Supervise direct reports assigned to Accounts Payable tasks to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
• Manage and resolves escalated customer complaints or queries within the turn-around time agreed.
• Monthly review of Key Performance Indicators (KPI) reports to track the Team’s Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvements. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plan and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommends appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization’s objectives.
• Provide operational visibility to management and key stakeholder thru periodic operational performance review.
• Strong collaboration with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Who You Are

• Bachelor Degree Holder
• With extensive background and experience in the Accounts Payable end to end process, Accounting concepts and reports analysis, GRIR/Vendor Account and other AP reconciliation.
• Capable in providing high-quality reporting and advanced analytics to enable data driven decision making
• Keen on financial data and information thru analysis and able to identify accounting irregularities.
• Demonstrates strong expertise and knowledge working with SAP, Oracle, Ariba or other ERP systems
• Good communication (oral and written) and Interpersonal skills with ability to work collaboratively with both internal and external stakeholders to achieve the organization’s objective
• Demonstrates strong leadership and behavioral skills --such as coaching, interview, strategic decision making, negotiation skills, etc.
• Proven experience effectively working with direct reports on career development and making a positive impact on team morale, sense of belonging and participation
• Able to provide appropriate technical and inquiry support to internal customers or end users
• Experience working in a Shared Services Center or BPO environment is highly preferred.

Years Of Experience

• At least 5 years in Accounts Payable end to end operations (Invoice Processing, Payments, Issue Resolution and Reporting and Reconciliation)
• Minimum 4 years of supervisory/Team Lead experience.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!