Delinquency Resolution Specialist (Hybrid Remote)

Dynamic Talent Solutions; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

A customer service solutions provider located in Metro Manila is seeking a Customer Resolutions Agent to manage inbound and outbound calls related to customer loans. This role involves effectively resolving inquiries and collecting payments while maintaining professional customer relations. Candidates with a college degree or relevant BPO experience are encouraged to apply. The position allows for a hybrid work model, requiring a stable internet connection.

Qualifications

• Ability to handle customer escalations and serve as a go-to person.
• Demonstrates a positive attitude and contributes to team morale.
• Ability to work independently.

Responsibilities

• Handle inbound and outbound customer loan calls.
• Display effective collection techniques for delinquency resolution.
• Document loan activity accurately.

Skills

Effective collection techniques

Call handling skills

Active listening

Education

College degree preferred

12 months BPO experience

Job description

A customer service solutions provider located in Metro Manila is seeking a Customer Resolutions Agent to manage inbound and outbound calls related to customer loans. This role involves effectively resolving inquiries and collecting payments while maintaining professional customer relations. Candidates with a college degree or relevant BPO experience are encouraged to apply. The position allows for a hybrid work model, requiring a stable internet connection.