Debt Resolution Specialist – Customer Care

Fusion BPO Services Ltd; Silang; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Career Development

Empowered Culture

Meaningful Work

People-First Values

Job summary

A global leader in customer service is inviting Customer Service Representatives in Silang to support a financial debt consolidation campaign. The role involves managing customer interactions, providing assistance toward financial stability, and maintaining confidentiality. Ideal candidates will have excellent communication skills and a minimum of 1 year of customer service experience. Fusion CX offers a people-first culture focusing on growth, integrity, and purpose. Apply now to make a positive impact!

Qualifications

• Minimum of 1 year of experience in customer service, preferably in a financial account or debt consolidation campaign.
• Ability to handle sensitive financial data with confidentiality and professionalism.
• Must be capable of working in a fast-paced environment.

Responsibilities

• Manage customer interactions through voice and written communication channels.
• Provide support and guidance for financial debt consolidation.
• Ensure compliance with all internal processes and data handling protocols.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving skills

Negotiation skills

Detail-oriented

Empathetic

Tools

CRM systems

Multi-channel communication platforms

Job description

A global leader in customer service is inviting Customer Service Representatives in Silang to support a financial debt consolidation campaign. The role involves managing customer interactions, providing assistance toward financial stability, and maintaining confidentiality. Ideal candidates will have excellent communication skills and a minimum of 1 year of customer service experience. Fusion CX offers a people-first culture focusing on growth, integrity, and purpose. Apply now to make a positive impact!