Debit Card Support Specialist – On-Site, Full-Time

Movate, Inc.; Antipolo; On-site; PHP 290,000 - 469,000; Full time

Job summary

Movate, Inc. in Antipolo, Philippines is seeking a Customer Service Representative to join our on-site team on shifting schedules. The role focuses on debit card inquiries in a financial services setting, requiring strong communication and problem-solving.

The successful candidate will handle inbound calls, assist with card activation, PIN resets, and account management, while maintaining privacy and security standards. CRM proficiency and teamwork are essential.

Qualifications

• Experience in customer service or call center, preferably in financial services.
• Ability to handle sensitive customer information with confidentiality.
• Proficiency with CRM tools and call center software.

Responsibilities

• Handle inbound calls about debit card accounts and basic inquiries.
• Resolve issues such as transactions, card replacements, and fraud alerts.
• Guide on access and management of debit card accounts, including PIN resets.
• Record interactions in the CRM system with details and follow-ups.
• Adhere to privacy laws, security protocols, and company policies.

Skills

Communication

Problem-solving

Confidentiality

CRM tools

MS Office

Multitasking

Tools

CRM software

MS Office

Job description

Movate, Inc. in Antipolo, Philippines is seeking a Customer Service Representative to join our on-site team on shifting schedules. The role focuses on debit card inquiries in a financial services setting, requiring strong communication and problem-solving.

The successful candidate will handle inbound calls, assist with card activation, PIN resets, and account management, while maintaining privacy and security standards. CRM proficiency and teamwork are essential.