DE033836-Customer Service Sr Analyst

Accenture PLC; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Accenture PLC in Quezon City, Philippines is seeking a Customer Service Senior Analyst for a return-to-office role. The candidate will lead service delivery efforts, supervise teams, and ensure exceptional user support across chat and email channels.

Emphasis is on customer experience, privacy, and collaborative problem solving in a fast-paced environment. The role requires at least 3 years in service delivery, 1-year supervisory experience, and a customer-service mindset.

Qualifications

• Team Lead profile.
• At least 3 years’ relevant experience in Service Delivery.
• Domain: Customer Service/ Chat Email customer service.
• At least 1-year supervisory experience.

Responsibilities

• Customer Service Mindset: maintain a customer-first approach in all interactions and resolve issues efficiently.
• Communication Skills: excel in written and verbal communication and explain complex concepts clearly.
• Problem Solving Skills: identify problems quickly and provide effective solutions.
• Confidential and Data Privacy: respect user privacy and handle sensitive information per laws and policies.
• Others: project rotation schedule and team location clearly communicated.

Skills

Team Lead

Service Delivery

Customer Service

Supervisory

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Customer Service Sr Analyst

WORK SETUP: Return to Office

Responsibilities

Customer Service Mindset:

• All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide a positive customer experience.

Communication Skills

• Excellent written and verbal communication skills are crutial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also have the ability to listen effectively to understand the user's issue fully before offering solution.

Problem Solving Skills

• The ability to quickly identify problems and provide effective solution is vital. This requires a combination of analytical thinking and creativity.

Confidential and Data Privacy

• Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations.

Others

Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 3

Skill and Qualifications

• Team Lead profile
• At least 3 years’ relevant experience in Service Delivery
• Domain: Customer Service/ Chat Email customer service
• At least 1-year supervisory experience

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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