DE034079-Quality Assurance Manager

Accenture in the Philippines; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Accenture in the Philippines is seeking a Quality Assurance Manager to lead audits across programs, projects, and operations from its Taguig site. The role requires deep QA expertise, governance focus, and the ability to drive CAPs with strong leadership and stakeholder engagement.

You will oversee audit readiness activities, document findings, and present risk analyses to executives. The position is based in Taguig, with a return-to-office setup and night shift options as needed.

Qualifications

• 8 to 12 years of solid experience in QA with 5 to 10 years in supervisory roles.
• Experience in audits, governance, and compliance.
• Strong stakeholder management and reporting skills.

Responsibilities

• Develop and execute quality audit plans across programs, projects, and operational functions.
• Conduct periodic processes, documentation, and compliance audits to assess adherence to established standards and procedures.
• Perform quality assurance reviews and identify process deficiencies, risks, and improvement opportunities.
• Validate implementation and effectiveness of corrective and preventive actions. Compliance & Audit Readiness
• Ensure compliance with internal policies, client requirements, regulatory obligations, and contractual commitments.
• Lead internal audit readiness assessments and support external audit activities.
• Maintain audit documentation, evidence repositories, and compliance records.
• Monitor adherence to governance, control, and quality requirements. Findings Management & Corrective Actions
• Document audit observations, findings, and recommendations.
• Drive Corrective Action Plans (CAPs) and track closure of identified gaps.
• Monitor remediation progress and ensure timely resolution of audit findings.
• Escalate significant quality or compliance risks to leadership.
• Quality Monitoring & Reporting
• Establish and monitor quality metrics, trends, and performance indicators.
• Prepare quality scorecards, audit summaries, and executive reports.
• Present key findings, risk assessments, and improvement recommendations to stakeholders.
• Identify recurring issues and recommend sustainable solutions.
• Risk & Process Effectiveness Management
• Assess operational risks that could impact quality, compliance, or client outcomes.
• Partner with delivery and operational teams to develop mitigation plans.
• Conduct root cause analysis for significant quality issues.
• Evaluate process effectiveness and identify opportunities for standardization and optimization.
• Continuous Improvement
• Lead quality improvement initiatives and process enhancement programs.
• Facilitate lessons learned sessions and quality reviews.
• Drive adoption of best practices, standards, and quality frameworks.
• Support organizational quality maturity and operational excellence objectives.
• Stakeholder Management
• Partner with delivery leadership, PMO, operations, compliance, and support teams.
• Provide coaching and guidance on quality standards and audit expectations.
• Act as a trusted advisor on quality governance and risk management matters.
• Foster a culture of accountability and continuous improvement.

Skills

Quality Assurance

Auditing

Risk management

Leadership

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Assurance Manager WORK SETUP: Return to Office RESPONSIBILITIES: Quality Assurance & Auditing
• Develop and execute quality audit plans across programs, projects, and operational functions.
• Conduct periodic processes, documentation, and compliance audits to assess adherence to established standards and procedures.
• Perform quality assurance reviews and identify process deficiencies, risks, and improvement opportunities.
• Validate implementation and effectiveness of corrective and preventive actions. Compliance & Audit Readiness
• Ensure compliance with internal policies, client requirements, regulatory obligations, and contractual commitments.
• Lead internal audit readiness assessments and support external audit activities.
• Maintain audit documentation, evidence repositories, and compliance records.
• Monitor adherence to governance, control, and quality requirements. Findings Management & Corrective Actions
• Document audit observations, findings, and recommendations.
• Drive Corrective Action Plans (CAPs) and track closure of identified gaps.
• Monitor remediation progress and ensure timely resolution of audit findings.
• Escalate significant quality or compliance risks to leadership. Quality Monitoring & Reporting
• Establish and monitor quality metrics, trends, and performance indicators.
• Prepare quality scorecards, audit summaries, and executive reports.
• Present key findings, risk assessments, and improvement recommendations to stakeholders.
• Identify recurring issues and recommend sustainable solutions. Risk & Process Effectiveness Management
• Assess operational risks that could impact quality, compliance, or client outcomes.
• Partner with delivery and operational teams to develop mitigation plans.
• Conduct root cause analysis for significant quality issues.
• Evaluate process effectiveness and identify opportunities for standardization and optimization.
• Continuous Improvement
• Lead quality improvement initiatives and process enhancement programs.
• Facilitate lessons learned sessions and quality reviews.
• Drive adoption of best practices, standards, and quality frameworks.
• Support organizational quality maturity and operational excellence objectives. Stakeholder Management
• Partner with delivery leadership, PMO, operations, compliance, and support teams.
• Provide coaching and guidance on quality standards and audit expectations.
• Act as a trusted advisor on quality governance and risk management matters.
• Foster a culture of accountability and continuous improvement. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3
• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Assurance Manager WORK SETUP: Return to Office RESPONSIBILITIES: Quality Assurance & Auditing
• Develop and execute quality audit plans across programs, projects, and operational functions.
• Conduct periodic processes, documentation, and compliance audits to assess adherence to established standards and procedures.
• Perform quality assurance reviews and identify process deficiencies, risks, and improvement opportunities.
• Validate implementation and effectiveness of corrective and preventive actions. Compliance & Audit Readiness
• Ensure compliance with internal policies, client requirements, regulatory obligations, and contractual commitments.
• Lead internal audit readiness assessments and support external audit activities.
• Maintain audit documentation, evidence repositories, and compliance records.
• Monitor adherence to governance, control, and quality requirements. Findings Management & Corrective Actions
• Document audit observations, findings, and recommendations.
• Drive Corrective Action Plans (CAPs) and track closure of identified gaps.
• Monitor remediation progress and ensure timely resolution of audit findings.
• Escalate significant quality or compliance risks to leadership. Quality Monitoring & Reporting
• Establish and monitor quality metrics, trends, and performance indicators.
• Prepare quality scorecards, audit summaries, and executive reports.
• Present key findings, risk assessments, and improvement recommendations to stakeholders.
• Identify recurring issues and recommend sustainable solutions. Risk & Process Effectiveness Management
• Assess operational risks that could impact quality, compliance, or client outcomes.
• Partner with delivery and operational teams to develop mitigation plans.
• Conduct root cause analysis for significant quality issues.
• Evaluate process effectiveness and identify opportunities for standardization and optimization.
• Continuous Improvement
• Lead quality improvement initiatives and process enhancement programs.
• Facilitate lessons learned sessions and quality reviews.
• Drive adoption of best practices, standards, and quality frameworks.
• Support organizational quality maturity and operational excellence objectives. Stakeholder Management
• Partner with delivery leadership, PMO, operations, compliance, and support teams.
• Provide coaching and guidance on quality standards and audit expectations.
• Act as a trusted advisor on quality governance and risk management matters.
• Foster a culture of accountability and continuous improvement. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3
• SKILL AND QUALIFICATIONS:
• Standard QA Profile
• 8 to 12 years of solid experience; 5 to 10 years of supervisory experience