Supervisor -Quality Assurance

Medrisk Llc; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Medrisk Llc seeks a Quality Assurance Supervisor to oversee QA processes and lead a team of QA analysts. The role focuses on implementing policies, conducting audits, and driving continuous improvement to maintain high service standards.

The ideal candidate has a Bachelor’s degree and at least 3 years in clinical review or QA, with 2 years in a supervisory role in healthcare, manufacturing, BPO, or technology. Strong leadership and analytical skills are required.

Qualifications

• Bachelor’s degree in Business, Engineering, Healthcare Administration, or related field.

Responsibilities

• Develop and implement quality standards and policies to ensure regulatory compliance and company objectives.
• Supervise QA team to maintain consistency and accuracy in quality assessments.
• Conduct audits and inspections to identify areas for improvement.
• Ensure regulatory compliance with industry guidelines and internal policies.
• Analyze quality metrics to identify trends and corrective actions.
• Investigate quality issues and implement preventive measures.
• Collaborate with Operations, Training and Compliance to align quality initiatives.

Skills

Quality management

Auditing

Data analysis

Leadership

Regulatory compliance

Education

Bachelor’s degree

Tools

Audit tools

Data analysis software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Supervisor -Quality Assurance

Operation Excellence QA Regular Full-Time Mandaluyong, National Capital Region, PH

Job Description

The Quality Assurance Supervisor is responsible for overseeing the quality assurance processes, ensuring compliance with industry standards, and leading a team of quality assurance analysts/professionals. This role involves developing and implementing quality assurance policies, conducting audits, and driving continuous improvement initiatives to maintain high standards of service.

General Profile

• Education: Bachelor’s degree inBusiness , Engineering, Healthcare Administration, or related field.


• Licensure: Holds an active and unrestricted Philippineor USnursing or clinical license (or equivalent clinical certification preferred)for Clinical programs.


• Experience: Minimum of3years in clinical review or quality assurance, with at least 2 years in a supervisory role within a relevant industry(e.g., healthcare, manufacturing, BPO, or technology)


• Technical Skills:Proficiencyin quality management, audit tools, and data analysis software.


• Certifications (Preferred): Six Sigma Green/Black Belt, Certified Quality Auditor


• Leadership & Communication: Strong ability to lead teams, provide constructive feedback, and collaborate across departments.


• Problem-Solving & Analytical Thinking:Expertiseinidentifyingefficiencies, implementing solutions, and driving process improvements.

Key Responsibilities

• Develop and Implement Quality Standards:Establishand enforce quality assurance policies, procedures, and best practices to ensure compliance with regulatory requirements and companyobjectives.


• Supervise QA Team: Lead,mentorand train quality assurance analysts tomaintainconsistency and accuracy in quality assessments.


• Conduct Audits and Inspections:Perform regular audits of processes, documentation, and service quality toidentifyareas for improvements.


• Ensure regulatory compliance: Monitor adherence to industry regulations, accreditations standards and internal policies, ensuring compliance with national or international quality guidelines.


• Analyze quality Metrics: Collect and evaluate data related quality performance, identifying trends and recommending corrective actions.


• Investigate Quality Issues: Address non-conformance issues, client complaints, and process inefficiencies, implementing corrective and preventive measures.


• Collaborate with Cross-Functional Teams: Work closely with Operations, Training and Compliance teams to align quality initiatives with business goals.