DE033993-Payroll Ops Senior Manager

Accenture in the Philippines; Quezon City; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Accenture in the Philippines is seeking a Payroll Ops Senior Manager to lead the payroll function from a Return to Office site in Quezon City. You will supervise staff, coordinate workloads, and drive performance against SLAs and quality targets in an International Payroll environment.

The role requires 12+ years of international payroll experience and 10+ years of supervisory leadership, with a focus on accuracy, timely reporting, and stakeholder satisfaction in a fast-paced setting.

Qualifications

• 12+ years of international payroll experience.
• 10+ years of supervisory experience.

Responsibilities

• Supervise production and support of payroll operations.
• Coordinate individual and team work assignments to balance workload.
• Monitor service levels and performance metrics to ensure targets are met.
• Provide timely feedback and develop Performance Improvement Plans (PIPs) as needed.
• Lead project shifts, rest days, and location-specific requirements for Quezon Cyberpark.

Skills

Payroll management

Team supervision

Quality improvement

Job description

Job Description:

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Payroll Ops Senior Manager WORK SETUP: Return to Office OVERALL PURPOSE: Works closely with the Payroll Team in providing & developing leadership and direction to all staff associated with the implementation of accounting services particularly in Payroll.

• Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors workload balancing
• Supports high-quality work through a positive environment
• Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
• OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• At least 12 years of relevant experience in International Payroll; 10+ years of supervisory experience