DE033757-Record to Report Ops Sr Manager

Accenture in the Philippines; Mandaluyong; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

Accenture in the Philippines seeks a high-level Record to Report Operations Senior Manager to lead the RTR tower in a return-to-office setup at Mandaluyong. You will own daily performance, ensure KPIs, and serve as primary client liaison for RTR matters.

You will drive continuous improvement initiatives, forecast and budget for the team, and oversee AR activities including aging, invoicing, and cash reconciliation, while mentoring staff and ensuring compliance with policy.

Qualifications

• 12+ years relevant work experience in RTR
• 10+ years supervisory experience

Responsibilities

• Responsible for daily operational performance management and ensure KPIs are met
• Act as point-of-contact of the company and the client in RTR
• Escalation point for all RTR issues raised by the client; ensure fast resolution
• Communicate with the client to ensure AR department complies with procedures
• Develops good client relationships and relations with colleagues
• Lead client meetings to discuss debtor performance and address issues
• Seek opportunities for Continuous Improvement initiatives to improve collection-related processes
• Prepare forecasts/budget for the team and conduct manual invoices
• Review account status for credit release
• Contact customers to confirm open items for cash reconciliation, credit reconciliation, residual invoices
• Provide AR account updates and prepare aging report and send SOA to customers
• Identify AR accounts-related requests and process if approved
• Identify collection issues and elevate to responsible owner
• Prepare write off report
• Confirm disputed invoices and contact customers if dispute is valid
• Identify accounts with billing issues/revenue recognition problems
• Collect and gather data for AR Reports
• Prepare regular/daily reports
• Complies with all client policies and regulatory requirements
• Assists in creating Performance Improvement Plans for Team Members
• Facilitate the operational Change Request process

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Record to Report Ops Sr Manager WORK SETUP: Return to Office OVERALL PURPOSE: To fulfill the demand for a career level 6 requirement for the Record to Report tower in a finance and accounting deal RESPONSIBILITIES:
• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Act as point-of-contact of the company and the client in the following areas, but not limited to RTR
• Act as an escalation point for all RTR related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
• Communication with the client to ensure that the AR department complies with the latest changes in the procedures
• Develops good client relationships and good relations with colleagues
• Lead client meetings to discuss debtor performance and address issues as required
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
• Prepares forecasts / budget for the Team and conduct manual invoices
• Review account status for credit release
• Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
• Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers
• Identify AR accounts-related requests and process if approved
• Identify collection issues and elevate to responsible owner
• Prepare write off report
• Confirm disputed invoices and contact customers if dispute is valid
• Identify accounts with billing issues/revenue recognition problems
• Collect and gather data for AR Reports
• Prepare regular / daily reports
• Complies with all clients’ published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Facilitate the operational Change Request (CR) process OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS

• At least 12+ years relevant work experience in RTR; 10+ years supervisory experience