DE033230-Customer Service Associate

Accenture; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in Taguig Uptown Bonifacio Tower 3. Return to Office setup. You will handle inbound and outbound calls, respond to inquiries, provide accurate information, and document interactions in the system.

You will meet service level agreements, maintain high quality, follow scripts, and escalate complex concerns to supervisors. At least 6 months of work experience is required, with claims domain preferred.

Qualifications

• Standard Voice Profile; no domain.
• With at least 6 months of work experience.
• Claims domain is preferred.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues, complaints, and escalations in a timely manner.
• Document customer interactions and update records in the system.
• Meet service level agreements (SLAs), productivity, and quality targets.
• Follow established processes, scripts, and customer service guidelines.
• Coordinate with supervisors or support teams for complex concerns.
• Build and maintain positive customer relationships through professional communication.
• Ensure compliance with company policies, data privacy, and security requirements.

Skills

Voice Profile

Job description

—ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE— POSITION TITLE: Customer Service Associate

WORK SETUP

Return to Office

RESPONSIBILITIES

• Handle inbound and/or outbound customer calls.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues, complaints, and escalations in a timely manner.
• Document customer interactions and update records in the system.
• Meet service level agreements (SLAs), productivity, and quality targets.
• Follow established processes, scripts, and customer service guidelines.
• Coordinate with supervisors or support teams for complex concerns.
• Build and maintain positive customer relationships through professional communication.
• Ensure compliance with company policies, data privacy, and security requirements

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends off Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

• Standard Voice Profile; no domain
• With at least 6 months of work experience
• Claims domain is preferred

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.