DE033230-Customer Service Associate

Accenture in the Philippines; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate for a Return to Office setup in Taguig. You will handle inbound and outbound calls, respond to inquiries, resolve escalations, and document interactions to maintain accurate records.

You must meet SLAs and quality targets while following company guidelines and ensuring data privacy and security compliance. The role requires good communication, at least 6 months of experience in a similar capacity, and is based in Taguig Uptown

Qualifications

• Minimum 6 months of work experience
• Experience in claims is preferred
• Standard voice profile

Responsibilities

• Handle inbound and/or outbound customer calls.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues, complaints, and escalations in a timely manner.
• Document customer interactions and update records in the system.
• Meet service level agreements (SLAs), productivity, and quality targets.
• Follow established processes, scripts, and customer service guidelines.
• Coordinate with supervisors or support teams for complex concerns.
• Build and maintain positive customer relationships through professional communication.
• Ensure compliance with company policies, data privacy, and security requirements

Skills

Inbound calls

Outbound calls

Customer service

Communication

SLA compliance

Data privacy

Security policies

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office RESPONSIBILITIES:
  
• Handle inbound and/or outbound customer calls.
  
• Respond to customer inquiries and provide accurate information.
  
• Resolve customer issues, complaints, and escalations in a timely manner.
  
• Document customer interactions and update records in the system.
  
• Meet service level agreements (SLAs), productivity, and quality targets.
  
• Follow established processes, scripts, and customer service guidelines.
  
• Coordinate with supervisors or support teams for complex concerns.
  
• Build and maintain positive customer relationships through professional communication.
  
• Ensure compliance with company policies, data privacy, and security requirements OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends off Project/Team Location: Taguig Uptown Bonifacio Tower 3
  

SKILL AND QUALIFICATIONS:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office RESPONSIBILITIES:
  
• Handle inbound and/or outbound customer calls.
  
• Respond to customer inquiries and provide accurate information.
  
• Resolve customer issues, complaints, and escalations in a timely manner.
  
• Document customer interactions and update records in the system.
  
• Meet service level agreements (SLAs), productivity, and quality targets.
  
• Follow established processes, scripts, and customer service guidelines.
  
• Coordinate with supervisors or support teams for complex concerns.
  
• Build and maintain positive customer relationships through professional communication.
  
• Ensure compliance with company policies, data privacy, and security requirements OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends off Project/Team Location: Taguig Uptown Bonifacio Tower 3
  

SKILL AND QUALIFICATIONS:

• Standard Voice Profile; no domain
  
• With at least 6 months of work experience
  
• Claims domain is preferred