DE033245-Business Interlock Assoc Manager

Accenture; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Accenture Philippines seeks a Capability Development Training Lead to manage end-to-end planning and execution of training processes for on-boarding, continuous education, and policy compliance. The role covers delivery, needs assessment, and reporting across client-site operations.

Responsibilities include overseeing onboarding training for associates and leads, managing resources and evaluation, rolling out up-skilling initiatives, and delivering regular training analytics to leadership teams.

Qualifications

• At least 7 years of training experience.
• At least 5 years contact center experience.
• No specific domain requirement.
• With training management experience (end-to-end training oversight).
• With stakeholder management experience.
• With good team management experience.
• Performance improvement experience (e.g., NPS or performance uplift).
• Excellent communication skills.

Responsibilities

• End-to-end planning, execution and management of onboarding training for associates, team leads and support functions.
• Manage training resources and delivery materials.
• Implement the Four Levels of Evaluation to measure training effectiveness.
• Roll out up-skilling and new products/services training as needed to meet business needs.
• Assess training needs via performance trends and curriculum design.
• Generate and distribute training reports to operation leads and clients; track training data.
• Support team reporting activities, including productivity and end-of-shift reports.

Skills

Training experience

Contact center experience

Training management

Stakeholder management

Team management

Performance improvement

Communication skills

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Business Interlock Assoc Manager

WORK SETUP: Return to Office

OVERALL PURPOSE: The Capability Development Training Lead is primarily responsible for managing the end-to-end planning and execution of training processes for Accenture Operations. This includes training delivery of the new hire end to end process, continuous education, company background and industry policies.

RESPONSIBILITIES

1. Clinical Training Delivery and Management

• Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project;
• Management of all training resources;
• Implementation of the Four Levels of Evaluation to measure training effectiveness for continuous business process improvement;
• Implementation/Roll-out of required up-skilling, new products and services training, cross-skilling and continuous education program(s) and other training/education as needed to meet the identified business need(s).

2. Assessment of Training Needs

• Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs;
• Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.

3. Reporting

• Generates, reviews and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
• Maintains collection and tracking of relevant Training data
• Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance

OTHERS

• Project Shift Schedule: Rotation
• Project Rest Day: Rotation
• Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS

• At least 7 years of training experience
• At least 5 years contact center experience
• No specific domain requirement
• With training management experience, i.e., door to floor (if there is a new LOB, resource will manage end to end training (running training, performance improvement)
• With stakeholder management experience
• With good team management experience
• Performance improvement experience, i.e., bottom quartile or NPS improvement
• Excellent comms skills

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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