DE033202-Quality Auditing Specialist

Accenture in the Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking a Quality Auditing Specialist to lead a team focused on quality governance, training deployment, and policy change execution. The role requires hands-on leadership to ensure rigorous quality standards and timely delivery of programs in a Return to Office setup.

The successful candidate will supervise QA, training and policy teams, drive performance, prepare governance reports, and partner with stakeholders to strengthen process adherence.

Qualifications

• 5 to 7 years of relevant experience in QA.
• 3 years of supervisory experience.

Responsibilities

• Lead and supervise a team supporting Quality, Training, and Policy Change Management functions.
• Set performance expectations, monitor output quality, and provide coaching.
• Drive accountability for timelines, deliverables, and service levels.
• Conduct regular performance reviews and team huddles.
• Prepare governance updates and track risks, dependencies, and action items.
• Identify process improvement opportunities and standardize workflows.

Skills

Quality Assurance

Team Leadership

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Auditing Specialist WORK SETUP: Return to Office OVERALL PURPOSE: The Supervisor is responsible for leading a support team that enables effective execution of quality governance, training deployment, and policy change implementation. This role ensures that quality standards are operationalized, training interventions are delivered consistently, and policy/process.

RESPONSIBILITIES

• 1. Team Leadership and People Management
• Supervise and manage a team supporting Quality, Training, and Policy Change Management functions
• Set performance expectations, monitor output quality, and provide coaching
• Drive accountability for timelines, deliverables, and service levels
• Conduct regular performance reviews and team huddles
• Build team capability in governance, documentation, and execution 2. Quality Management Support
• Oversee execution of quality management processes aligned to standards
• Ensure accuracy and timeliness of quality reports and analyses
• Identify performance trends, risks, and process gaps
• Support audit readiness through proper documentation
• Partner with stakeholders to improve process adherence 3. Training Delivery Oversight
• Supervise planning and deployment of training programs
• Ensure training logistics, tracking, and records are maintained
• Monitor training quality and effectiveness
• Partner with trainers and stakeholders for alignment
• Support readiness for pilot runs and process transitions 4. Policy Change Management Execution
• Support end-to-end policy change activities including intake, tracking, and implementation
• Maintain change trackers and monitor completion status
• Ensure structured communication and documentation of changes
• Escalate risks, delays, and gaps in implementation
• Reinforce policy documents as the source of truth 5. Governance and Reporting
• Prepare performance reports and governance updates
• Track action items, risks, and dependencies
• Ensure audit-defensible documentation is maintained
• Coordinate with stakeholders across functions 6. Continuous Improvement
• Identify process improvement opportunities
• Standardize workflows and reporting
• Recommend enhancements based on data insights

OTHERS

• Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

• 5 to 7 years of relevant experience in QA; 3 years of supervisory experience