QA & Training Coordinator (BPO)

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. is seeking a QA database specialist to manage audit records, support EDA queries, and oversee the QA lifecycle from planning to CAPA closure.

The role requires 5 years of experience, strong English communication, and proficiency in MS Office and EQMS. Onsite work is in McKinley, Taguig with shifting hours. Training and reporting duties are included to improve QA processes.

Qualifications

• 5 years’ experience or equivalent combination of education, training and experience.
• Proficient in Microsoft Office software (Word, Excel, PowerPoint).
• Proficient in electronic data management software, EQMS in document management.
• Ability to review, approve, and publish electronic records.
• Excellent English written and verbal communication skills.
• Positive interaction skills, attention to detail, and organizational skills.
• Ability to handle multiple tasks and follow through with supervision.
• Good problem solving skills.
• Able to work onsite in McKinley, Taguig with a shifting schedule.

Responsibilities

• Maintains QA databases and ensures audits are entered per audit plans/notification docs.
• Follow up audit information through full audit life cycle and issue certificates/documents as appropriate.
• Provide support to staff by answering complex queries concerning the use of EDA.
• Participate in systems validation processes (e.g., User Acceptance Testing).
• Review and track documentation related to the Global QA auditing lifecycle.
• Maintain system to track audit plans and distribute signed plans.
• Maintain QA filing systems, electronic filing of docs and correspondence.
• Produce QA database reports, status updates, and trend analyses.
• Use metrics to optimize performance and processes.
• Provide training on QA database maintenance and stay current with regulatory trends.
• Follow up and close audits/inspection CAPAs in eQMS.
• Review and approve CAPA and EC plans.
• Categorize audit/inspection findings in eQMS.
• Regular reporting on training and QA activities.
• Training preparation, delivery, and assessment.
• Provide real-time feedback and action items from QA assessments with Operations.

Skills

Microsoft Office

EQMS

English communication

Attention to detail

multitasking

Tools

EQMS

Job description

Job Responsibilities:

• Maintains the QA database(s) ensuring Audits when identified are entered onto the system from audit plans/notification documentation and that the system is updated as required.

• Audit information is followed up as required, through the full audit life cycle including: Missing Information relating to the planned audits are identified, gathered and entered. Performed audits are confirmed. The full text of audit findings are entered onto the database from Sponsor/Regulatory audit reports. Follow-up of Reports and Corrective and Preventive Actions and follow-up of overdue Critical/Major findings. Certificates and contracted audit documentation are issued and distributed as appropriate.

• Provide support to staff by answering more complex queries concerning the use of EDA

• Participate in systems validation process (such as User Acceptance Testing) as required

• Review and track documentation related to the Global QA auditing lifecycle (Internal, External

• Contracted customer audits regulatory inspections, and Regulatory Audits, Quality Issues, Corrective and Preventive Actions and status of Critical / Major issues)

• Maintains the system to track audit plans ensuring that signed audit plans are tracked, received and distributed

• Maintains the QA filing systems for audits including electronic filing of documentation and correspondence

• Produce documentation from the QA databases, including status reports of overdue information, tables and graphs, and reports illustrating overall trends for missing or overdue date entry requirements as required

• Use metrics to optimize performance, productivity, and effectiveness of the processes and systems

• Participate in the development and provide training on new/enhanced QA database maintenance processes including providing training to new users involved in QA database maintenance. Keep current in advances in area of expertise, including regulatory knowledge, trends, and developments, including complying with all required SOPs and timelines

• Following up and Closing audits/Inspection Corrective and preventive actions (CAPA) in the eQMS.

• Review and approval of Corrective and preventive actions (CAPA) and Effectiveness check (EC) plans

• Categorizing audit/Inspection findings in the eQMS

• Regular reporting on training & QA activities, specifically: monthly assessment and QA Results.

• Training preparation, delivery, and assessment

• Provide real-time feedback, formulate action items and refresher trainings based on QA assessments collaboration with Operations

Job Qualifications:

• 5 year’s experience. Equivalent combination of education, training and experience.

• Proficient in Microsoft Office software, including Word, Excel and powerpoint

• Proficient in electronic data management software, EQMS in document management

• Ability to review, approve, and publish electronic records.

• Excellent English written and verbal communication skills.

• Positive interaction skills, attention to detail, and organizational skills.

• Ability to handle multiple tasks and to follow through with completion of assigned tasks with some supervision.

• Good problem solving skills.

• Ability to establish and maintain effective working relationships with coworkers, managers and customers.

• Awareness of basic GxP requirements.

• Ability to learn scientific, medical, and regulatory terminology to gain an understanding of Quality data and fields in QA database(s) to be able to translate data user requests for information into specific queries required to independently generate requested metrics.

• Amenable to work onsite in Mckinley Taguig and shifting schedule

• Amenable to work on shifting schedule