QUALITY AUDITOR

Jobtailor; Taguig; On-site; PHP 290,160 - 468,720; Full time

Job summary

Jobtailor is seeking a Quality Assurance professional in Taguig to audit daily team output and drive quality improvements. Responsibilities include preparing QA reports and coordinating with operations to meet client standards, while organizing essential process documents.

The role requires 1–2 years QA experience in relevant fields, a Bachelor's degree or equivalent, and a willingness to work night shifts at McKinley, Taguig. Join a team focused on accuracy and continuous improvement.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 1-2 years Quality Assurance experience in pharmaceutical, technical, or related area.
• Willing to work in night shift.
• Amenable to work in Mckinley Taguig.

Responsibilities

• Audits daily work produced by the team to ensure quality.
• Prepares daily, weekly and monthly QA reports.
• Interacts with operations and support groups regarding quality improvements.
• Ensure adherence to client standards and recommends actions plans.
• Organizes process documents and ensures they're up to date.
• Performs regular and special audits as requested by Client Teams.
• Assists Service Delivery teams on investigating client escalations.
• Evaluates and discusses problems relating to accuracy scores and quality.
• Conducts coaching, QA talk and qualifies new hires for process certification.
• Supports QA initiatives/projects for quality and process improvements.
• Complies with Time Keeping Standards & Policies.

Skills

Quality Assurance

Auditing

Data Analysis

Process Improvement

Report Preparation

Coaching

Client Standards

Escalation Investigation

Accuracy Scores

Interpersonal Communication

Team Collaboration

Time Management

Education

Bachelor's Degree

Job description

Responsibilities

• Ensures the quality of task completion by auditing daily work produced by the team
• Prepares daily, weekly and monthly QA reports
• Interacts with operations and support groups regarding quality improvements
• Ensure adherence to client standards and recommends actions plans
• Organizes process documents and ensures they're up to date
• Performs regular and special audits as requested by Client Teams
• Assists Service Delivery teams on investigating client escalations
• Evaluates and discusses problems relating to accuracy scores and quality
• Conducts coaching, QA talk and qualifies new hires for process certification
• Supports QA initiatives/projects for quality and process improvements
• Complies with Time Keeping Standards & Policies

Requirements

• Bachelor's Degree or equivalent work experience
• 1-2 years Quality Assurance experience in pharmaceutical, technical, or related area
• Willing to work in night shift
• Amenable to work in Mckinley Taguig

Hard Skills

• Quality Assurance
• Auditing
• Process Improvement
• Data Analysis
• Report Preparation
• Coaching
• Certification Evaluation
• Client Standards Compliance
• Escalation Investigation
• Accuracy Score Evaluation

Soft Skills

• Interpersonal Communication
• Team Collaboration
• Problem Solving
• Organizational Skills
• Attention to Detail
• Adaptability
• Coaching Ability
• Leadership
• Time Management
• Critical Thinking

Certifications & Qualifications

• Bachelor's Degree