DE033142-Customer Service Associate

Accenture in the Philippines; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate for an on-site role in Quezon City. The position emphasizes data gathering, KYC checks, and due diligence within a back-office/Client Services context.

Successful applicants should have at least 6 months of customer service experience and a strong focus on communication, problem solving, and data privacy. The role includes rotation of shifts and a return-to-office setup in Quezon Cyberpark Tower 3.

Qualifications

• Standard Customer Service profile; no domain
• With at least 6 months of working experience

Responsibilities

• Perform detailed data gathering and analyze the gathered data
• Responsible for ensuring KYC checks and completing Enhanced Due Diligence
• Conducting PEPs screening and adverse media checks
• Maintain a customer-first approach in all interactions and provide a positive customer experience
• Communicate clearly and listen effectively to understand user issues before offering solutions

Skills

Customer Service Mindset

Communication Skills

Problem Solving Skills

Data Privacy

Job description

Job Description:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office OVERALL PURPOSE:
• Perform detailed data gathering and analyze the gathered data
• Responsible for ensuring KYC checks and completing Enhanced Due Diligence
• Conducting PEPs (Politically Exposed Persons) screening and adverse media checks
• Compliance with regulations and attainment of client RESPONSIBILITIES: Customer Service Mindset:
• All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide positive customer experience. Communication Skills:
• Excellent written and verbal communication skills are crucial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also have the ability to listen effectively to understand the user's issue fully before offering solution. Problem Solving Skills
• The ability to quickly identify problems and provide effective solutions is vital. This requires a combination of analytical thinking and creativity. Confidential and Data Privacy
• Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• Standard Customer Service profile; no domain
• With at least 6 months of working experience

Requirements: