DE033482-Customer Service Associate

Accenture in the Philippines; Quezon City; On-site; PHP 312,000 - 469,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service Associate for a Return to Office setup in Quezon City. You will handle inbound calls, emails, and faxes for Life and Disability Insurance lines, delivering enrollment and support services while ensuring accuracy and compliance.

The role requires at least 6 months of experience and a standard voice profile. The position operates on a night shift with weekends off, based at Quezon Cyberpark Tower 3, and emphasizes adherence to client

Qualifications

• Minimum 6 months of relevant experience.
• Standard Voice Profile

Responsibilities

• Handle incoming calls, emails, and faxes for Life Insurance and Disability Insurance lines.
• Provide Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support.
• Respond to customer inquiries with timely and accurate information.
• Follow documented processes and workflows to enhance customer service and efficiency.
• Utilize resources to respond to customer inquiries and understand regulatory requirements.
• Report known or suspected data disclosures or fraud on the day of discovery to a Team Lead, Manager, or Compliance Department.
• Project shift schedule: Night Shift; Weekends Off; Location: Quezon Cyberpark Tower 3

Skills

Standard Voice Profile

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office RESPONSIBILITIES:
• Manages incoming telephone calls, emails, and/or faxes for the following lines of business (LOB):
• Life Insurance (LI) – services include Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support
• Disability Insurance (DI) – services include Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status;
• Responds to customer inquiries with timely and accurate information;
• Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency;
• Utilizes resources and tools to accurately respond to customer inquiries;
• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and
• Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• Standard Voice Profile
• At least 6 months of relevant experience